# Chargebee: API Service Degradation

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-10 09:34 UTC · Resolved: 2026-10-10 09:34 UTC · Duration: 0 min
- Updates: 1 · Affected components: API Endpoints - API (US), API (US)
- [Vendor status page: https://stspg.io/fv57kfk9jfnw](https://stspg.io/fv57kfk9jfnw)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 9, 2026: 17 vendors, 18 incidents](https://rewindex.com/events/2026-10-09-aws-us-east-1)
- This incident blames AWS as the cause. (hop 1, posted +11 h 1 min vs the first vendor naming AWS)
- Evidence: “…ervice Degradation We experienced a brief service interruption in the US region due to an AWS platform issue, which resulted in intermittent API failures for some merchants. All services have complete…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 2 blamed AWS<br/>Convex, Temporal Cloud, JFrog, PlanetScale +1"]:::blames
  root --> h1
  later["Later<br/>1 vendor, 1 blamed AWS<br/>Chargebee"]:::blames
  root --> later
  me["Chargebee (this incident)<br/>posted +11 h 1 min"]:::me
  later --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2026-10-10 09:34 UTC: We experienced a brief service interruption in the US region due to an AWS platform issue, which resulted in intermittent API failures for some merchants. All services have completely recovered. We apologize for any disruption this may have caused.


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Canonical: https://rewindex.com/company/chargebee/incidents/w436dnmflg0p · Markdown: https://rewindex.com/company/chargebee/incidents/w436dnmflg0p.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/w436dnmflg0p · Generated 2026-10-19T23:15:31.451Z