# Chargebee: API Service Degradation

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-03 18:24 UTC · Resolved: 2025-12-03 20:01 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: API Endpoints - API (AU), API Endpoints - API (US), API (US), API Endpoints - API (EU)
- [Vendor status page: https://stspg.io/2knv784klt8c](https://stspg.io/2knv784klt8c)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **identified** 2025-12-03 18:24 UTC: We experienced a brief interruption to our API service due to an internal server issue, and we are analysing the impact.
- **monitoring** 2025-12-03 19:33 UTC: API timeouts were observed in the US region during two intervals: 17:44–17:54 UTC and 18:00–18:02 UTC. The services have fully recovered, and we are continuing to monitor system reliability.
- **resolved** 2025-12-03 20:01 UTC: We have identified that the issue was due to the AWS platform, leading to increased API timeouts. AWS has confirmed that the services have fully recovered. We apologize for any inconvenience caused.


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Canonical: https://rewindex.com/company/chargebee/incidents/qpm58g55w0mh · Markdown: https://rewindex.com/company/chargebee/incidents/qpm58g55w0mh.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/qpm58g55w0mh · Generated 2026-10-18T11:49:05.476Z