# Chargebee: Elevated 500 Errors on API requests only in the EU region

> Chargebee status incident “Elevated 500 Errors on API requests only in the EU region” on 2023-07-07: impact minor (vendor’s label), 32 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/chargebee/incidents/pntv6w66sr89
Last updated: 2023-07-07T10:35:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-07 10:03 UTC · Resolved: 2023-07-07 10:35 UTC · Duration: 32 min
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/pntv6w66sr89](https://status.chargebee.com/incidents/pntv6w66sr89)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **resolved** 2023-07-07 10:35 UTC: We discovered that a code change had inadvertently affected some customers, resulting in elevated errors in the API requests. We have reverted the change and the errors are completely stopped. The elevated errors were noticed from 8:28 AM to 9:28 AM UTC. Please accept our sincerest apologies for any inconvenience this may have caused. If you have any questions, please reach out to our support team at support@chargebee.com

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Chargebee, started 2023-07-07 10:03 UTC, resolved after 32 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/chargebee/incidents/pntv6w66sr89
- Citation: Chargebee, “Elevated 500 Errors on API requests only in the EU region” (2023-07-07 10:03 UTC). Archived by Rewindex: https://rewindex.com/company/chargebee/incidents/pntv6w66sr89 (CC BY 4.0).
- Markdown link: `[Chargebee: Elevated 500 Errors on API requests only in the EU region (2023-07-07)](https://rewindex.com/company/chargebee/incidents/pntv6w66sr89)`


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Canonical: https://rewindex.com/company/chargebee/incidents/pntv6w66sr89 · Markdown: https://rewindex.com/company/chargebee/incidents/pntv6w66sr89.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/pntv6w66sr89 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:24:24.198Z