# Chargebee: Service Interruption in the GoCardless Gateway

> Chargebee status incident “Service Interruption in the GoCardless Gateway” on 2024-03-01: impact minor (vendor’s label), 5.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/chargebee/incidents/n71lqq7zvg32
Last updated: 2024-03-01T15:39:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-03-01 10:42 UTC · Resolved: 2024-03-01 15:39 UTC · Duration: 5.0 h
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/n71lqq7zvg32](https://status.chargebee.com/incidents/n71lqq7zvg32)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **resolved** 2024-03-01 15:39 UTC: A recent change in our application led to failures in processing collect-invoice and sub-renewal requests via the GoCardless gateway. This was due to incomplete error handling, resulting in null pointer exceptions. We fixed this by addressing how we handle these errors, ensuring transactions can now fail gracefully. We apologize for any inconvenience this may have caused. Note – The impact was very minimal as only a few transactions failed. We handled them well during the impacted timeframe with no further impact from the incident.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Chargebee, started 2024-03-01 10:42 UTC, resolved after 5.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/chargebee/incidents/n71lqq7zvg32
- Citation: Chargebee, “Service Interruption in the GoCardless Gateway” (2024-03-01 10:42 UTC). Archived by Rewindex: https://rewindex.com/company/chargebee/incidents/n71lqq7zvg32 (CC BY 4.0).
- Markdown link: `[Chargebee: Service Interruption in the GoCardless Gateway (2024-03-01)](https://rewindex.com/company/chargebee/incidents/n71lqq7zvg32)`


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Canonical: https://rewindex.com/company/chargebee/incidents/n71lqq7zvg32 · Markdown: https://rewindex.com/company/chargebee/incidents/n71lqq7zvg32.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/n71lqq7zvg32 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:28:21.979Z