# Chargebee: Intermittent 5xx Errors in EU Region

> Chargebee status incident “Intermittent 5xx Errors in EU Region” on 2025-03-16: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/chargebee/incidents/l1qy2984w920
Last updated: 2025-03-16T10:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-03-16 10:58 UTC · Resolved: 2025-03-16 10:58 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/l1qy2984w920](https://status.chargebee.com/incidents/l1qy2984w920)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **resolved** 2025-03-16 10:58 UTC: On 16th March 2025, an AWS RDS failover event caused two brief periods of elevated 5xx errors due to the temporary unavailability of the database. The disruptions occurred between 07:49 to 07:50 UTC and 07:52 to 07:53 UTC, during which application connectivity to the database was intermittently impacted. As a result, approximately 0.7% of merchants encountered errors, affecting less than 4.9% of total requests in the EU region. The failover was automatically handled by AWS, and services recovered without manual intervention. We apologize for any disruption this may have caused. Update: The earlier reported incident window of 07:48 to 08:03 UTC has been updated to reflect the actual impact duration, which was limited to 07:49 to 07:50 UTC and 07:52 to 07:53 UTC based on detailed analysis.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Chargebee, started 2025-03-16 10:58 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/chargebee/incidents/l1qy2984w920
- Citation: Chargebee, “Intermittent 5xx Errors in EU Region” (2025-03-16 10:58 UTC). Archived by Rewindex: https://rewindex.com/company/chargebee/incidents/l1qy2984w920 (CC BY 4.0).
- Markdown link: `[Chargebee: Intermittent 5xx Errors in EU Region (2025-03-16)](https://rewindex.com/company/chargebee/incidents/l1qy2984w920)`


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Canonical: https://rewindex.com/company/chargebee/incidents/l1qy2984w920 · Markdown: https://rewindex.com/company/chargebee/incidents/l1qy2984w920.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/l1qy2984w920 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:39:41.929Z