# Chargebee: Authentication Issues For APAC Customers

> Chargebee status incident “Authentication Issues For APAC Customers” on 2024-09-10: impact minor (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/chargebee/incidents/jkrmps1zz1r4
Last updated: 2024-09-10T05:17:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-09-10 04:10 UTC · Resolved: 2024-09-10 05:17 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/jkrmps1zz1r4](https://status.chargebee.com/incidents/jkrmps1zz1r4)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **resolved** 2024-09-10 05:17 UTC: We identified that the incident impacting APAC users was caused by a network connectivity issue specific to this region. The issue affected traffic from certain end-user networks in the Asia Pacific region when accessing services hosted in the US-EAST-1 AWS region. Users in other regions were not affected by this disruption. The root cause was traced to a network-level issue within AWS’s infrastructure, which impacted connectivity for APAC users. As of 04:30 UTC, the issue has been resolved, and there are no further signs of latency or dropped requests. The incident is now considered resolved. If you have any additional concerns or need further assistance, please contact our support team.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Chargebee, started 2024-09-10 04:10 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/chargebee/incidents/jkrmps1zz1r4
- Citation: Chargebee, “Authentication Issues For APAC Customers” (2024-09-10 04:10 UTC). Archived by Rewindex: https://rewindex.com/company/chargebee/incidents/jkrmps1zz1r4 (CC BY 4.0).
- Markdown link: `[Chargebee: Authentication Issues For APAC Customers (2024-09-10)](https://rewindex.com/company/chargebee/incidents/jkrmps1zz1r4)`


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Canonical: https://rewindex.com/company/chargebee/incidents/jkrmps1zz1r4 · Markdown: https://rewindex.com/company/chargebee/incidents/jkrmps1zz1r4.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/jkrmps1zz1r4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:40:49.697Z