# Chargebee: Increased error rates
- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-13 20:50 UTC · Resolved: 2023-06-13 22:50 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/ffnsqy3yhw4m](https://status.chargebee.com/incidents/ffnsqy3yhw4m)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)
## Part of an outage event
- [AWS outage, Jun 13, 2023: 56 vendors, 56 incidents](https://rewindex.com/events/2023-06-13-aws)
- This incident blames AWS as the cause. (hop 1, posted +1 h 37 min vs the first vendor naming AWS)
- Evidence: “…7 PM PDT, Our cloud provider experienced increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region. The issue has been resolved and all AWS Services are operating normally.…”
```mermaid
flowchart LR
root["AWS
own incident not archived"]:::inferred
h1["Within an hour
13 vendors, 13 blamed AWS
Pipedream, Wiz, Temporal Cloud +10"]:::blames
root --> h1
h4["1 to 4 hours later
7 vendors, 6 blamed AWS
CockroachDB, Vanta, Asana +4"]:::blames
root --> h4
me["Chargebee (this incident)
posted +1 h 37 min"]:::me
h4 --- me
```
_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._
## Timeline of updates
- **resolved** 2023-06-13 22:50 UTC: Between 11:49 AM PDT and 3:37 PM PDT, Our cloud provider experienced increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region. The issue has been resolved and all AWS Services are operating normally.
_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._
---
Canonical: https://rewindex.com/company/chargebee/incidents/ffnsqy3yhw4m · Markdown: https://rewindex.com/company/chargebee/incidents/ffnsqy3yhw4m.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/ffnsqy3yhw4m · Generated 2026-10-20T01:31:41.728Z