# Chargebee: Increased Error Rates Due to Third-Party Service Provider

> Chargebee status incident “Increased Error Rates Due to Third-Party Service Provider” on 2023-11-01: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/chargebee/incidents/cw5ws9j8djv5
Last updated: 2023-11-01T10:35:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-11-01 10:35 UTC · Resolved: 2023-11-01 10:35 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/cw5ws9j8djv5](https://status.chargebee.com/incidents/cw5ws9j8djv5)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **resolved** 2023-11-01 10:35 UTC: On November 1, 2023, between 09:08 and 09:13 UTC, our system experienced an unexpected increase in API failures in the US region, resulting in a disruption of service. This incident led to the failure of certain write requests, affecting system functionality. The source of this degradation was traced back to our cloud service provider. They experienced an issue that impacted our services. Our cloud provider swiftly resolved the issue, restoring all services to normal operation. As a result, the API failures were mitigated, and service was fully restored to its usual functionality.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Chargebee, started 2023-11-01 10:35 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/chargebee/incidents/cw5ws9j8djv5
- Citation: Chargebee, “Increased Error Rates Due to Third-Party Service Provider” (2023-11-01 10:35 UTC). Archived by Rewindex: https://rewindex.com/company/chargebee/incidents/cw5ws9j8djv5 (CC BY 4.0).
- Markdown link: `[Chargebee: Increased Error Rates Due to Third-Party Service Provider (2023-11-01)](https://rewindex.com/company/chargebee/incidents/cw5ws9j8djv5)`


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Canonical: https://rewindex.com/company/chargebee/incidents/cw5ws9j8djv5 · Markdown: https://rewindex.com/company/chargebee/incidents/cw5ws9j8djv5.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/cw5ws9j8djv5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:55:05.244Z