# Chargebee: API Service Degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-02 13:28 UTC · Resolved: 2026-09-02 13:35 UTC · Duration: 8 min
- Updates: 2 · Affected components: API Endpoints - API (US), API (US)
- [Vendor status page: https://stspg.io/n42m9r4tp506](https://stspg.io/n42m9r4tp506)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Summary

Chargebee reported major API degradation affecting some US-region users, with intermittent failures between 12:54 UTC and 12:57 UTC. The incident record started at 2026-09-02 13:28 UTC and was resolved at 2026-09-02 13:35 UTC, lasting 7 min; services had recovered by the initial update and were monitored for stability. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-09-02 13:28 UTC: Between 12:54 UTC and 12:57 UTC, some users may have experienced intermittent API failures in the US region. The services have recovered, and we are monitoring the situation for stability.
- **resolved** 2026-09-02 13:35 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-02 13:28 UTC: [Major incident: API Service Degradation](https://rewindex.com/change/i77039bfce7dccc.md)


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Canonical: https://rewindex.com/company/chargebee/incidents/b2sk4z57tppv · Markdown: https://rewindex.com/company/chargebee/incidents/b2sk4z57tppv.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/b2sk4z57tppv · Generated 2026-10-18T10:32:23.719Z