# Chargebee: High Error Rates

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-22 12:31 UTC · Resolved: 2021-12-22 17:42 UTC · Duration: 5.2 h
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/84yxgfmwlkx8](https://status.chargebee.com/incidents/84yxgfmwlkx8)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Part of an outage event

- [AWS us-east-1 outage, Dec 22, 2021: 40 vendors, 40 incidents](https://rewindex.com/events/2021-12-22-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted −11 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>8 vendors, 6 blamed AWS<br/>Firebolt, Bitbucket, HubSpot, CircleCI +4"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor<br/>Confluent"]:::names
  root --> h4
  me["Chargebee (this incident)<br/>posted −11 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-22 17:42 UTC: All our systems and services are now stable. We have resolved the open issues, and our team is monitoring the overall health of services. Please reach out to our support team, If you continue to see any issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/chargebee/incidents/84yxgfmwlkx8 · Markdown: https://rewindex.com/company/chargebee/incidents/84yxgfmwlkx8.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/84yxgfmwlkx8 · Generated 2026-10-20T00:14:48.536Z