# Chargebee: Service Degradation In The Chargebee Retention Cancel Workflow

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-14 14:13 UTC · Resolved: 2024-05-14 14:13 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/7ytcv31qsc0d](https://status.chargebee.com/incidents/7ytcv31qsc0d)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **resolved** 2024-05-14 14:13 UTC: Between May 13, 2024, 23:15 UTC, and May 14, 2024, 10:30 UTC, users encountered intermittent issues with the Chargebee Retention cancel pages. During this time, cancelling subscriptions or accepting offers was not functioning adequately. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/chargebee/incidents/7ytcv31qsc0d · Markdown: https://rewindex.com/company/chargebee/incidents/7ytcv31qsc0d.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/7ytcv31qsc0d · Generated 2026-10-18T11:33:05.370Z