# Chargebee: API Service Degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-29 12:35 UTC · Resolved: 2026-09-29 14:35 UTC · Duration: 2.0 h
- Updates: 2 · Affected components: API Endpoints - API (US), API (US)
- [Vendor status page: https://stspg.io/kj21vym0q2rr](https://stspg.io/kj21vym0q2rr)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Summary

Chargebee reported major degradation affecting API (US), with failed requests for some merchants between 11:58 UTC and 12:08 UTC. The incident started at 2026-09-29 12:35 UTC and resolved at 2026-09-29 14:35 UTC (2 h 0 min); Chargebee said services had recovered and were monitored for stability. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-09-29 12:35 UTC: Between 11:58 UTC and 12:08 UTC, we experienced a brief service interruption in the US region that resulted in failed API requests for some merchants. Services have recovered, and we are currently monitoring the systems for continued stability.
- **resolved** 2026-09-29 14:35 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-29 12:35 UTC: [Major incident: API Service Degradation](https://rewindex.com/change/i31deed40aa6d27.md)


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Canonical: https://rewindex.com/company/chargebee/incidents/2zdq5d2n0wrh · Markdown: https://rewindex.com/company/chargebee/incidents/2zdq5d2n0wrh.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/2zdq5d2n0wrh · Generated 2026-10-18T12:21:25.458Z