# Chargebee change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Chargebee](https://rewindex.com/company/chargebee.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 8 | 8 | 2026-09-29 12:35 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-09-29 12:35 UTC | Major incident | [Major incident: API Service Degradation](https://rewindex.com/change/i31deed40aa6d27.md) | outage | Chargebee reported major degradation affecting API (US), with failed requests for some merchants between 11:58 UTC and 12:08 UTC. The incident started at 2026-09-29 12:35 UTC and resolved at 2026-09-29 14:35 UTC (2 h 0 min); Chargebee said services had recovered and were monitored for stability. |
| 2026-09-02 13:28 UTC | Major incident | [Major incident: API Service Degradation](https://rewindex.com/change/i77039bfce7dccc.md) | degradation | Chargebee reported major API degradation affecting some US-region users, with intermittent failures between 12:54 UTC and 12:57 UTC. The incident record started at 2026-09-02 13:28 UTC and was resolved at 2026-09-02 13:35 UTC, lasting 7 min; services had recovered by the initial update and were monitored for stability. |
| 2026-07-16 12:56 UTC | Major incident | [Major incident: API Service Degradation](https://rewindex.com/change/ief7194f05e0568.md) | degradation | Chargebee reported major intermittent API request timeouts in the EU region from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The incident record started and resolved at 2026-07-16 12:56 UTC (computed duration: 0 min); Chargebee said services were operating normally. |
| 2026-06-11 23:15 UTC | Major incident | [Critical incident: Email Service Degradation](https://rewindex.com/change/i200c6287dea707.md) | degradation | Chargebee reported a critical email service degradation affecting Email Notifications in AU, EU and US, delaying system notifications due to an email-provider issue. It started at 2026-06-11 23:15 UTC and was resolved at 2026-06-12 02:12 UTC, lasting 2 h 57 min. New notifications resumed, and Chargebee said it would reprocess queued emails. |
| 2026-06-05 23:00 UTC | Major incident | [Major incident: API Service Degradation](https://rewindex.com/change/i7b993a71e87bef.md) | degradation | Chargebee reported a major degradation affecting API (US), causing intermittent request timeouts. The incident record started and resolved at 2026-06-05 23:00 UTC (computed duration: 0 min); the update reported 2 minutes of timeouts during 05-06-2026 22:16 UTC to 22:22 UTC and confirmed services were operating normally. |
| 2026-05-20 16:09 UTC | Major incident | [Major incident: Intermittent API Failures - EU Region](https://rewindex.com/change/if5c04473476d98.md) | degradation | Chargebee reported major-impact intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The incident record started and resolved at 2026-05-20 16:09 UTC (computed duration: 0 min); Chargebee said the issue was resolved and services were operating normally. |
| 2026-05-18 11:05 UTC | Major incident | [Major incident: API Service Degradation](https://rewindex.com/change/i90afe646bb3faf.md) | degradation | Chargebee reported major API degradation across AU, EU and US, with intermittent 5xx errors caused by an internal change; reverting it restored stability. The stated impact window was 10:06 UTC to 10:17 UTC on 2026-05-18, while recorded start and resolution were both 2026-05-18 11:05 UTC (computed duration: 0 min). |
| 2025-10-20 09:42 UTC | Major incident | [Major incident: AWS Outage Impacting Chargebee Services](https://rewindex.com/change/ic254aa130b0bef.md) | outage | Chargebee reported a major outage affecting Admin Console, API, Checkout, Dashboard and Webhooks in AU, EU and US from 2025-10-20 09:42 UTC to 2025-10-21 02:33 UTC (16 h 50 min). The postmortem cited AWS US-EAST-1 DNS resolution issues and EC2 instance scaling impairments; Chargebee reported normal operation after AWS implemented a fix. |


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Canonical: https://rewindex.com/company/chargebee/changes · Markdown: https://rewindex.com/company/chargebee/changes.md · JSON: https://rewindex.com/api/v1/companies/chargebee/changes · Generated 2026-10-18T02:27:53.224Z