# Chainguard: Resolved: Zendesk support portal may not be available

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-14 14:00 UTC · Resolved: 2026-08-14 22:58 UTC · Duration: 9.0 h
- Updates: 6 · Affected components: Console
- Vendor status page: n/a
- [Company: Chainguard](https://rewindex.com/company/chainguard.md)

## Timeline of updates

- **degraded** 2026-08-14 14:00 UTC: We are investigating reports of users receiving an error page when accessing our Zendesk support portal. We are working to identify the root cause and a resolution, and will post an update as soon as we have more information.
- **degraded** 2026-08-14 15:00 UTC: Engineering is continuing to investigate the issue.
- **degraded** 2026-08-14 16:15 UTC: Engineering is continuing to investigate the issue.
- **degraded** 2026-08-14 16:43 UTC: A temporary fix has been put in place while we work on a permanent solution. Access to the Zendesk support portal is now working as expected.
- **degraded** 2026-08-14 20:21 UTC: Access to the Zendesk support portal has been restored. We are continuing to monitor the situation.
- **resolved** 2026-08-14 22:58 UTC: The situation has been confirmed to be resolved.


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Canonical: https://rewindex.com/company/chainguard/incidents/1012299 · Markdown: https://rewindex.com/company/chainguard/incidents/1012299.md · JSON: https://rewindex.com/api/v1/companies/chainguard/incidents/1012299 · Generated 2026-10-20T00:05:16.617Z