# Cerebras: Z.ai GLM 4.7 Service Unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-01-26 20:51 UTC · Resolved: 2026-01-26 22:08 UTC · Duration: 1.3 h
- Updates: 5 · Affected components: ZAI-GLM-4.7
- [Vendor status page: https://stspg.io/dh9t7y07zg47](https://stspg.io/dh9t7y07zg47)
- [Company: Cerebras](https://rewindex.com/company/cerebras.md)

## Timeline of updates

- **investigating** 2026-01-26 20:51 UTC: The service is currently inaccessible. We are currently working urgently to restore service capabilities. We will provide further updates as we make progress.
- **investigating** 2026-01-26 21:19 UTC: Partial of the service has been restored, and we are currently working to resume normal service performance.
- **monitoring** 2026-01-26 21:47 UTC: A fix has been rolled out, and we are actively monitoring the situation.
- **investigating** 2026-01-26 22:08 UTC: Between 20:51 and 21:47 UTC users experienced service disruption with GLM 4.7. We have deployed a fix and the issue is now resolved.
- **resolved** 2026-01-26 22:08 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-01-26 20:51 UTC: [Critical incident: Z.ai GLM 4.7 Service Unavailable](https://rewindex.com/change/ic338f465570019.md)


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Canonical: https://rewindex.com/company/cerebras/incidents/jhfwzy74vdpf · Markdown: https://rewindex.com/company/cerebras/incidents/jhfwzy74vdpf.md · JSON: https://rewindex.com/api/v1/companies/cerebras/incidents/jhfwzy74vdpf · Generated 2026-10-20T00:52:29.877Z