# Census: Census unable to send any emails

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-07-15 16:35 UTC · Resolved: 2025-07-15 18:44 UTC · Duration: 2.1 h
- Updates: 3 · Affected components: Census Sync Management UI
- [Vendor status page: https://stspg.io/4v754s7bfm5w](https://stspg.io/4v754s7bfm5w)
- [Company: Census](https://rewindex.com/company/census.md)

## Timeline of updates

- **investigating** 2025-07-15 16:35 UTC: We have identified an incident that has caused Census to stop sending all emails. This includes emails related to sync alerts as well as password reset emails and verification emails for new account signups. We are working to remediate the issue. The Census UI and Sync Engine are not otherwise affected
- **monitoring** 2025-07-15 18:31 UTC: We have updated the our configurations for sending emails and we are currently verifying the fix.
- **resolved** 2025-07-15 18:44 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/census/incidents/zp6fkcyxtpdx · Markdown: https://rewindex.com/company/census/incidents/zp6fkcyxtpdx.md · JSON: https://rewindex.com/api/v1/companies/census/incidents/zp6fkcyxtpdx · Generated 2026-10-18T10:38:53.430Z