# Census: Census sending duplicate / delayed status emails

> Census status incident “Census sending duplicate / delayed status emails” on 2023-02-10: impact minor (vendor’s label), 2.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/census/incidents/4d45h0w0vps9
Last updated: 2023-02-10T05:21:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-02-10 02:28 UTC · Resolved: 2023-02-10 05:21 UTC · Duration: 2.9 h
- Updates: 1
- [Vendor status page: https://status.getcensus.com/incidents/4d45h0w0vps9](https://status.getcensus.com/incidents/4d45h0w0vps9)
- [Company: Census](https://rewindex.com/company/census.md)

## Timeline of updates

- **resolved** 2023-02-10 05:21 UTC: On 2023-02-09, the Census team identified an issue that was causing sync status emails to not be sent to a subset of customers. These emails report whether syncs succeed, fail, or other states based on customer configuration. We developed and deployed a fix for this issue at approximately 5:50 PM Pacific Time. At approximately 6:10 PM Pacific Time, we were alerted to the fact that Census was sending far more of these emails than usual. After a quick investigation, we discovered that the fix that had been applied had caused a “backfill” of status emails, and that some Census customers were receiving a large number of status emails for syncs that were days or weeks old. At approximately 6:20 PM Pacific, our devops team disabled email sending across the entire product to halt these unnecessary alerts. The product team worked to diagnose the root cause and also “undo” the backfill behavior. This fix was tested and deployed at approximately 9:15 PM Pacific Time, at which point email sending was reenabled for all customers. Customer Impact - A subset of Census customers received no emails for some or all of their sync statuses. We are currently investigating the extent of this monitoring outage and we will reach out to affected customers. - A subset of Census customers received a large flood of “backfilled” status emails - No Census customers received any status emails for any syncs that succeeded or failed between 6:20 PM Pacific and 9:15 PM Pacific on 2023-02-09 - The actual scheduling and execution of syncs was not affected - only the monitoring emails - Other email systems (password resets, invitations, weekly workspace summaries) were not affected

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Census, started 2023-02-10 02:28 UTC, resolved after 2.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/census/incidents/4d45h0w0vps9
- Citation: Census, “Census sending duplicate / delayed status emails” (2023-02-10 02:28 UTC). Archived by Rewindex: https://rewindex.com/company/census/incidents/4d45h0w0vps9 (CC BY 4.0).
- Markdown link: `[Census: Census sending duplicate / delayed status emails (2023-02-10)](https://rewindex.com/company/census/incidents/4d45h0w0vps9)`


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Canonical: https://rewindex.com/company/census/incidents/4d45h0w0vps9 · Markdown: https://rewindex.com/company/census/incidents/4d45h0w0vps9.md · JSON: https://rewindex.com/api/v1/companies/census/incidents/4d45h0w0vps9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:41:38.956Z