# Census

- Domain: getcensus.com · Category: data
- Status page: https://status.getcensus.com (polled every 10 minutes; now operational)
- Incidents archived: 116 (58 major/critical, 16 maintenances), history since 2021-04-20
- Last 90 days: 5 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2021 | 4 | 2 | 0 | 3.5 h |
| 2022 | 15 | 7 | 5 | 1.4 h |
| 2023 | 40 | 24 | 3 | 1.1 h |
| 2024 | 25 | 11 | 6 | 1.3 h |
| 2025 | 22 | 6 | 1 | 35 min |
| 2026 | 10 | 8 | 1 | 2.0 h |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-10-01 14:20 UTC | [Major incident: Sync Outage in azure-eastus region](https://rewindex.com/change/ie162f5e03767eb.md) | Census reported a major Sync Engine outage in azure-eastus starting 2026-10-01 14:20 UTC, with syncs failing amid spotty Azure Redis connectivity. Redis connectivity was restored and syncs were completing successfully by 2026-10-01 15:14 UTC; the incident was resolved at 2026-10-01 17:36 UTC, lasting 3 h 16 min. |
| 2026-09-16 11:42 UTC | [Major incident: LinkedIn Sync Failures - server responding with status 426](https://rewindex.com/change/ifc2f54a46c6cc5.md) | Census reported a major incident affecting some customers: LinkedIn syncs failed with status 426, and new and existing LinkedIn Destination tests could fail. It started at 2026-09-16 11:42 UTC and was resolved at 2026-09-16 15:33 UTC, lasting 3 h 50 min. Impacted syncs should recover on their next scheduled or manual run; destination connections and tests should work again. |
| 2026-09-09 16:41 UTC | [Critical incident: App failing to load](https://rewindex.com/change/i5a9a7f29ab600c.md) | Census reported a critical outage affecting the Census Sync Management UI from 2026-09-09 16:41 UTC to 2026-09-09 17:33 UTC (52 min). A backend change prevented Activation workspaces from loading; rolling it back restored access. Only UI components were impacted; sync runs were unaffected. |
| 2026-09-08 20:04 UTC | [Major incident: Degraded UI performance](https://rewindex.com/change/ice6f41cb39ac1e.md) | Census reported a major Sync Management UI degradation from 2026-09-08 20:04 UTC to 2026-09-08 22:06 UTC, lasting 2 h 1 min. A recent change blocked some UI jobs, delaying notifications and preventing dataset previews, sync configuration fields, and connection tests from loading for some organizations. A fix was implemented, and the incident was resolved. |
| 2026-08-26 13:09 UTC | [Major incident: Facebook (Meta) Sync Failures - API access disrupted](https://rewindex.com/change/i175c92061a2c29.md) | Facebook (Meta) syncs failed with “API access disrupted” in a major incident affecting Census Sync Management UI and Sync Engine from 2026-08-26 13:09 UTC to 2026-08-26 14:11 UTC (1 h 2 min). Census identified an Activations Meta app issue and implemented a fix; all affected syncs will recover on their next triggered or scheduled run. |
| 2026-07-07 15:45 UTC | [Critical incident: Service incident impacting app and sync execution](https://rewindex.com/change/i62d4e93cdb027d.md) | Census reported a critical outage affecting the Census Sync Management UI and Sync Engine from 2026-07-07 15:45 UTC to 2026-07-07 18:22 UTC, lasting 2 h 36 min. Census linked the issue to a recent database migration; a fix was implemented, and all systems were operational at resolution. |
| 2026-02-26 00:28 UTC | [Critical incident: Census Web Outage](https://rewindex.com/change/i27bc646f993938.md) | Census reported a critical outage affecting the Census Sync Management UI from 2026-02-26 00:28 UTC to 2026-02-26 00:32 UTC, lasting 4 min. The vendor attributed the issue to a configuration change and resolved it by reverting that change. |
| 2026-01-05 15:17 UTC | [Critical incident: Census Full Outage](https://rewindex.com/change/iad15d31ff540b8.md) | pending |
| 2025-06-04 20:11 UTC | [Major incident: Sync list UI not loading](https://rewindex.com/change/i4f5305e599b482.md) | pending |
| 2025-04-04 22:40 UTC | [Major incident: Sync might be failing with mismatch errors](https://rewindex.com/change/i8a5838b9185edf.md) | pending |

Full timeline: [Census changes](https://rewindex.com/company/census/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Pricing | [https://getcensus.com/pricing](https://getcensus.com/pricing) | 1 | 2026-10-17 |  |
| Trust / security | [https://www.fivetran.com/security](https://www.fivetran.com/security) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-10-01 14:20 UTC | [Sync Outage in azure-eastus region](https://stspg.io/j20p52dgcplj) | major | 3.3 h |  |
| 2026-09-16 11:42 UTC | [LinkedIn Sync Failures - server responding with status 426](https://stspg.io/p4vtnhh36vjl) | major | 3.9 h |  |
| 2026-09-09 16:41 UTC | [App failing to load](https://stspg.io/397zpsgy41jj) | critical | 52 min |  |
| 2026-09-08 20:04 UTC | [Degraded UI performance](https://stspg.io/bhmxmw5y8j66) | major | 2.0 h |  |
| 2026-08-26 13:09 UTC | [Facebook (Meta) Sync Failures - API access disrupted](https://stspg.io/wfybj0wc7k9n) | major | 1.0 h |  |
| 2026-07-07 15:45 UTC | [Service incident impacting app and sync execution](https://stspg.io/qn9pzxpmx09m) | critical | 2.6 h |  |
| 2026-05-21 17:00 UTC | [Microsoft Advertising Sync Failures](https://stspg.io/4vnn47w26yjd) | minor | 0 min |  |
| 2026-02-26 00:28 UTC | [Census Web Outage](https://stspg.io/pzpdgfxq54pg) | critical | 4 min |  |
| 2026-01-29 19:15 UTC | [Degraded performance of Web & Sync Runs.](https://stspg.io/1h5fvpm5d6m5) | minor | 1.4 h |  |
| 2026-01-05 15:17 UTC | [Census Full Outage](https://stspg.io/rg808lknqbld) | critical | 5.1 h |  |
| 2025-12-11 18:32 UTC | [Census Web Outage and Sync Delays](https://stspg.io/3fxrbvxlcxbr) | minor | 35 min |  |
| 2025-11-12 17:41 UTC | [Subset of syncs are failing with, "Passed \`nil\` into T.must"](https://stspg.io/trktfj5ddtt7) | minor | 2.3 h |  |
| 2025-10-29 02:13 UTC | [Minor Delays in Census Syncs (US Region)](https://stspg.io/lw09t3cyjqpv) | minor | 56 min |  |
| 2025-10-20 13:43 UTC | [Delays in Background Jobs](https://stspg.io/yj5tgwl8d0f9) | minor | 11 h |  |
| 2025-10-20 11:09 UTC | [Major Service Degradation](https://stspg.io/200vrn63qf3b) | none | -250 min |  |
| 2025-09-19 16:41 UTC | [Intermittent Page Load Fails](https://stspg.io/2mf9sqm8tk8q) | minor | 9 min |  |
| 2025-07-15 16:35 UTC | [Census unable to send any emails](https://stspg.io/4v754s7bfm5w) | minor | 2.1 h |  |
| 2025-07-03 01:58 UTC | [AWS Incident Being Monitored - No Production Impact Yet](https://stspg.io/zmzyyjjst077) | none | 14 min |  |
| 2025-06-12 18:30 UTC | [GCP Outage May Affect Syncs to and from Google Resources](https://stspg.io/8mx9zrvglm3z) | minor | 2.6 h |  |
| 2025-06-06 17:52 UTC | [Sync Runs Failing with Undefined Column Error](https://stspg.io/ks3z8117g6tm) | none | 26 min |  |
| 2025-06-04 20:11 UTC | [Sync list UI not loading](https://stspg.io/fb061q2184wh) | major | 43 min |  |
| 2025-05-28 15:45 UTC | [Web Outage](https://stspg.io/p0r6r567w0n4) | none | -105 min |  |
| 2025-04-21 19:33 UTC | [Some syncs failing with "T.cast: Expected type T::Struct, got type TrueClass"](https://stspg.io/lq5hn2cv7dh6) | none | 0 min |  |
| 2025-04-16 23:31 UTC | [Background job delays (Syncs not impacted)](https://stspg.io/vj54njdj0q09) | minor | 23 min |  |
| 2025-04-04 22:40 UTC | [Sync might be failing with mismatch errors](https://stspg.io/sj2xqkwhys9d) | major | 18 h |  |
| 2025-03-26 04:03 UTC | [Mirror Syncs Failing with SQL error](https://stspg.io/l9xgl9k2x9g7) | minor | 21 min |  |
| 2025-03-21 17:57 UTC | [New SaaS Dataset, CSV Dataset, and ER Dataset creation unavailable for some customers](https://stspg.io/xnww66wq4vwt) | minor | 23 h |  |
| 2025-02-05 22:38 UTC | [Some syncs failing with "Missing corresponding dataset file for prefix: record\_deletes.0"](https://stspg.io/gwj8z6vj45kb) | major | 52 min |  |
| 2025-01-30 21:44 UTC | [Degraded sync performance](https://stspg.io/j66mxw9grjf1) | minor | 13 min |  |
| 2025-01-30 02:59 UTC | [IP Address Change for Database Requests](https://stspg.io/8xqgn5gn13g4) | critical | 31 min |  |
| 2025-01-25 02:11 UTC | [Many syncs failing for 30 minute period](https://stspg.io/57tpxh46dzhp) | major | 17 min |  |
| 2025-01-07 20:53 UTC | [Census unavailable. 503 Error page from the Web.](https://stspg.io/2l330r7hxnfg) | major | 36 min |  |
| 2024-12-17 21:18 UTC | [Slowness and some requests failing](https://stspg.io/f0bhhwkj9r9d) | minor | 3 min |  |
| 2024-11-21 02:51 UTC | [Connection tests failing](https://stspg.io/vgpfmj8sbrxx) | minor | 3.1 h |  |
| 2024-11-15 04:06 UTC | [Sync Completion Rate Slowed](https://stspg.io/03n5l42w1jt4) | minor | 27 min |  |
| 2024-10-02 06:02 UTC | [Sync performance degraded](https://stspg.io/h9sq2rkjhfwg) | minor | 43 min |  |
| 2024-09-20 20:18 UTC | [Sync Alerts missing as of last 2 days](https://stspg.io/p2ztdhcc9h62) | major | 2.6 h |  |
| 2024-09-11 19:00 UTC | [Partial Sync Outage](https://stspg.io/s8rgmzmhgfhl) | major | 5.1 h |  |
| 2024-09-05 18:56 UTC | [Increased Sync Failure Rate](https://stspg.io/tnshsvsk1rqv) | minor | 1.1 h |  |
| 2024-08-23 17:41 UTC | [Sync execution halted](https://stspg.io/g9s40c48nzt2) | critical | 1.6 h |  |
| 2024-08-16 16:57 UTC | [Linkedin Syncs Failing](https://stspg.io/8zk15k33j6yt) | major | 1.6 h |  |
| 2024-07-31 00:47 UTC | [Elevated Error Rates Detected](https://stspg.io/kz3hlmry6qs0) | none | 2.6 h |  |
| 2024-07-18 22:22 UTC | [\[ROLLBACK OF\] Modified logic for calculating Failed Records % could result in new Sync Alert emails](https://stspg.io/7fm33gvyhhp2) | none | 0 min |  |
| 2024-06-27 20:46 UTC | [Delays starting scheduled syncs](https://stspg.io/1zg3kklthcyh) | minor | 21 h |  |
| 2024-06-22 13:29 UTC | [Sync runs failing](https://stspg.io/gvrj22hm6bh9) | major | 14 min |  |
| 2024-06-03 19:37 UTC | [Brief downtime for unscheduled database maintenance](https://stspg.io/5ltq5pxz16p6) | major | 5 min |  |
| 2024-05-21 22:20 UTC | [Some Microsoft Advertising Connections Require Reauthorization](https://stspg.io/0g84hgzx9f1s) | none | -21 min |  |
| 2024-04-19 16:23 UTC | [Some users unable to log in to Census UI](https://stspg.io/84m4rp11jzm8) | critical | 1.0 h |  |
| 2024-04-09 23:32 UTC | [Syncs not running](https://stspg.io/gh0ydl6c6vpy) | critical | 3.1 h |  |
| 2024-03-26 21:53 UTC | [UI slowdown across several areas](https://stspg.io/rzj3px4wltmr) | major | 54 min |  |
| 2024-03-20 00:21 UTC | [Census UI not loading for some users](https://status.getcensus.com/incidents/fvvdjz1wn2y0) | major | 3.3 h |  |
| 2024-02-29 16:02 UTC | [Syncs scheduled with a cron expression are run immediately](https://status.getcensus.com/incidents/765cw038bl2x) | minor | 1.5 h |  |
| 2024-02-27 18:51 UTC | [Facebook Ads Destination Partial Outage](https://status.getcensus.com/incidents/thtm3lwshjpl) | minor | 5 min |  |
| 2024-02-24 00:45 UTC | [Records not being sent to destination](https://status.getcensus.com/incidents/6zj0g40spgn4) | major | 0 min |  |
| 2024-02-12 21:01 UTC | [Slow Sync Starts](https://status.getcensus.com/incidents/zts0l0cj1gnf) | minor | 33 min |  |
| 2024-02-01 17:55 UTC | [Census Web Increased Latency and Increased Error Rate](https://status.getcensus.com/incidents/bwmhsskdwft3) | none | 1.1 h |  |
| 2024-01-25 20:27 UTC | [Duplicate Sync Runs In UI](https://status.getcensus.com/incidents/wx1wtgqk5xy1) | minor | 4.2 h |  |
| 2023-12-22 11:34 UTC | [Google Ads Customer Match List outage](https://status.getcensus.com/incidents/7gfbyvmm1ll6) | major | 50 min |  |
| 2023-12-14 16:18 UTC | [Sync Engine Outage](https://status.getcensus.com/incidents/vn08szrsrtvb) | none | 4.2 h |  |
| 2023-12-10 04:07 UTC | [Hubspot Connector Outage](https://status.getcensus.com/incidents/4tyhjt3fg9p8) | major | 2.0 h |  |
| 2023-11-26 06:39 UTC | [Syncs Failing to Schedule / Run](https://status.getcensus.com/incidents/36ttwwhb3t9j) | critical | 1.2 h |  |
| 2023-11-22 03:52 UTC | [Connectivity issue to HubSpot API](https://status.getcensus.com/incidents/1n0nrdfk1mds) | minor | 1.6 h |  |
| 2023-11-20 19:03 UTC | [Census Experiencing Issues](https://status.getcensus.com/incidents/qd5tvln4q09t) | none | 48 min |  |
| 2023-10-31 18:18 UTC | [Snowflake sources performing unnecessary full syncs](https://status.getcensus.com/incidents/v2q0750t6rvx) | minor | 3.8 h |  |
| 2023-10-31 03:21 UTC | [Issues with BigQuery using Advanced Sync Engine](https://status.getcensus.com/incidents/18qztvdtr3nl) | major | 2.5 h |  |
| 2023-10-31 00:40 UTC | [Syncs from BigQuery Tables and Models Failing](https://status.getcensus.com/incidents/k7njzghv4xfr) | major | 30 min |  |
| 2023-10-30 20:12 UTC | [Unable to Authenticate](https://status.getcensus.com/incidents/ft0ccrq9y560) | major | 29 min |  |
| 2023-10-04 21:09 UTC | [Elevated Rate of Sync Failures](https://status.getcensus.com/incidents/3s47jh4b4bhd) | critical | 3.7 h |  |
| 2023-09-29 16:15 UTC | [Elevated Rate of Sync Failures](https://status.getcensus.com/incidents/l744bmmfx6r3) | major | 1.1 h |  |
| 2023-09-18 19:22 UTC | [Sync runs not starting](https://status.getcensus.com/incidents/58l17lf4msql) | none | 6.4 h |  |
| 2023-09-06 17:48 UTC | [Census Web UI Unavailable](https://status.getcensus.com/incidents/hg591jr9sg9s) | critical | 3.2 h |  |
| 2023-08-17 00:46 UTC | [Failure to connect to customer data warehouses and databases](https://status.getcensus.com/incidents/vts7jtcyshwm) | critical | 12 min |  |
| 2023-08-16 19:01 UTC | [Sync runs not starting](https://status.getcensus.com/incidents/37tbbgqz9zc3) | major | 33 min |  |
| 2023-07-27 16:27 UTC | [Stuck syncs leading to decreased performance](https://status.getcensus.com/incidents/v74xpgtxb5rq) | minor | 6.2 h |  |
| 2023-07-26 17:31 UTC | [Sync starts delayed](https://status.getcensus.com/incidents/0j95x36rljng) | critical | 1.1 h |  |
| 2023-07-22 00:30 UTC | [Elevated failure rate for Mirror Syncs](https://status.getcensus.com/incidents/vyt6ycy50zwg) | none | 0 min |  |
| 2023-07-11 20:05 UTC | [Degraded Sync Performance](https://status.getcensus.com/incidents/21r8fndtzr46) | minor | 1.0 h |  |
| 2023-07-08 01:48 UTC | [Sync failures and incorrect mappings when using "Sync All Properties"](https://status.getcensus.com/incidents/dhlr0z6pygl6) | major | 3.4 h |  |
| 2023-06-25 00:00 UTC | [Syncs Failed to be Scheduled](https://status.getcensus.com/incidents/pcv78k99hfjc) | major | 0 min |  |
| 2023-06-21 19:04 UTC | [Sync Executions Delayed](https://status.getcensus.com/incidents/cczcc4330rkn) | minor | 21 min |  |
| 2023-06-20 15:38 UTC | [Census Outage](https://status.getcensus.com/incidents/w776cf2hmkm1) | none | 2 min |  |
| 2023-06-14 19:54 UTC | [Available object refresh failing when creating new syncs](https://status.getcensus.com/incidents/yh36fq35fwjt) | major | 1.1 h |  |
| 2023-06-13 20:14 UTC | [Census website at www.getcensus.com is experience an outage (Census application is running nominally at app.getcenus.com)](https://status.getcensus.com/incidents/0np9zk8bfwmn) | critical | 50 min |  |
| 2023-06-07 21:09 UTC | [Sync Failure Rate Elevated](https://status.getcensus.com/incidents/y5640td3z1yz) | major | 34 min |  |
| 2023-05-30 23:00 UTC | [Syncs failing with "401" error](https://status.getcensus.com/incidents/ysqzr14h8qjm) | major | 0 min |  |
| 2023-05-29 13:40 UTC | [Elevated sync failure rate](https://status.getcensus.com/incidents/6mbvddbh079v) | major | 52 min |  |
| 2023-05-25 16:00 UTC | [Degraded Experience with Syncs and Models](https://status.getcensus.com/incidents/w3d4q09cwt90) | major | 10 min |  |
| 2023-05-03 14:22 UTC | [Service degradation affecting sync creation and editing of a sync](https://status.getcensus.com/incidents/zr7njhxkj2xk) | minor | 1.3 h |  |
| 2023-05-03 03:59 UTC | [Sync scheduling failures](https://status.getcensus.com/incidents/2wm2f2ytzzf6) | major | 46 min |  |
| 2023-04-24 18:00 UTC | [Service degradation affecting outbound connections to customer warehouses](https://status.getcensus.com/incidents/l6d77c3xxh2b) | major | 0 min |  |
| 2023-04-06 21:14 UTC | [Failures in outbound connections to some customer warehouses](https://status.getcensus.com/incidents/62818fdy23l5) | minor | 13 min |  |
| 2023-04-04 22:51 UTC | [Sync Performance Degraded](https://status.getcensus.com/incidents/j99h6vx0008s) | minor | 28 min |  |
| 2023-03-21 15:27 UTC | [New job scheduling delayed](https://status.getcensus.com/incidents/s9pl077l5tkg) | major | 2.2 h |  |
| 2023-03-21 01:02 UTC | [Sync scheduler down](https://status.getcensus.com/incidents/69rlmrb4ymrf) | major | 20 min |  |
| 2023-03-20 20:12 UTC | [Issues with Census BigQuery connector](https://status.getcensus.com/incidents/mz910qnc1494) | minor | 2.4 h |  |
| 2023-03-02 21:00 UTC | [Failure to connect to BigQuery and Snowflake warehouses](https://status.getcensus.com/incidents/smcwczyyy51h) | none | 0 min |  |
| 2023-02-10 02:28 UTC | [Census sending duplicate / delayed status emails](https://status.getcensus.com/incidents/4d45h0w0vps9) | minor | 2.9 h |  |
| 2022-12-15 20:55 UTC | [Outage to app and syncs](https://status.getcensus.com/incidents/9b9lchx84dw9) | critical | 5 min |  |
| 2022-10-17 13:44 UTC | [Scheduled syncs not starting](https://status.getcensus.com/incidents/nbxb4fyqg2hp) | major | 14 min |  |
| 2022-10-16 19:45 UTC | [Delayed Sync Execution](https://status.getcensus.com/incidents/dxkkdyyhgpt4) | major | 7.9 h |  |


## Charts

### Chart data: Census status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2021 | 4 | 2 |
| 2022 | 15 | 7 |
| 2023 | 40 | 24 |
| 2024 | 25 | 11 |
| 2025 | 22 | 6 |
| 2026 | 10 | 8 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | critical | 1 |
| 2023-10 | major | 3 |
| 2023-10 | minor | 1 |
| 2023-11 | critical | 1 |
| 2023-11 | minor | 1 |
| 2023-11 | none | 1 |
| 2023-12 | major | 2 |
| 2023-12 | none | 1 |
| 2024-01 | minor | 1 |
| 2024-02 | major | 1 |
| 2024-02 | minor | 3 |
| 2024-02 | none | 1 |
| 2024-03 | major | 2 |
| 2024-04 | critical | 2 |
| 2024-05 | none | 1 |
| 2024-06 | major | 2 |
| 2024-06 | minor | 1 |
| 2024-07 | none | 2 |
| 2024-08 | critical | 1 |
| 2024-08 | major | 1 |
| 2024-09 | major | 2 |
| 2024-09 | minor | 1 |
| 2024-10 | minor | 1 |
| 2024-11 | minor | 2 |
| 2024-12 | minor | 1 |
| 2025-01 | critical | 1 |
| 2025-01 | major | 2 |
| 2025-01 | minor | 1 |
| 2025-02 | major | 1 |
| 2025-03 | minor | 2 |
| 2025-04 | major | 1 |
| 2025-04 | minor | 1 |
| 2025-04 | none | 1 |
| 2025-05 | none | 1 |
| 2025-06 | major | 1 |
| 2025-06 | minor | 1 |
| 2025-06 | none | 1 |
| 2025-07 | minor | 1 |
| 2025-07 | none | 1 |
| 2025-09 | minor | 1 |
| 2025-10 | minor | 2 |
| 2025-10 | none | 1 |
| 2025-11 | minor | 1 |
| 2025-12 | minor | 1 |
| 2026-01 | critical | 1 |
| 2026-01 | minor | 1 |
| 2026-02 | critical | 1 |
| 2026-05 | minor | 1 |
| 2026-07 | critical | 1 |
| 2026-08 | major | 1 |
| 2026-09 | critical | 1 |
| 2026-09 | major | 2 |
| 2026-10 | major | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |

---
Canonical: https://rewindex.com/company/census · Markdown: https://rewindex.com/company/census.md · JSON: https://rewindex.com/api/v1/companies/census · Generated 2026-10-17T23:50:01.454Z