# Cartesia: API key issuing degraded

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-23 20:16 UTC · Resolved: 2026-09-23 21:07 UTC · Duration: 50 min
- Updates: 4
- [Vendor status page: https://status.cartesia.ai/incidents/01M37YKWQ3PQRFW8W0YS6E8532](https://status.cartesia.ai/incidents/01M37YKWQ3PQRFW8W0YS6E8532)
- [Company: Cartesia](https://rewindex.com/company/cartesia.md)

## Timeline of updates

- **investigating** 2026-09-23 20:16 UTC: We've identified an issue where new API keys result in an "Invalid API key" error.
- **identified** 2026-09-23 20:26 UTC: We've traced the issue to a bug in a change to our API key issuing logic that caused new keys to not be persisted correctly. The change is being reverted. Existing production traffic is not affected. We are exploring remediation options for API keys that were issued during the incident.
- **identified** 2026-09-23 21:06 UTC: Newly created API keys issued during this this period are invalid. Please create new API keys.
- **resolved** 2026-09-23 21:07 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/cartesia/incidents/01M37YKWQ3PQRFW8W0YS6E8532 · Markdown: https://rewindex.com/company/cartesia/incidents/01M37YKWQ3PQRFW8W0YS6E8532.md · JSON: https://rewindex.com/api/v1/companies/cartesia/incidents/01M37YKWQ3PQRFW8W0YS6E8532 · Generated 2026-10-19T23:38:02.892Z