# Cartesia: Agents Telephony failing in the US

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-07 13:30 UTC · Resolved: 2026-08-07 15:20 UTC · Duration: 1.8 h
- Updates: 2 · Affected components: Voice Agents
- [Vendor status page: https://status.cartesia.ai/incidents/01KZEEJMKNE084HS2Y9SC6QBAJ](https://status.cartesia.ai/incidents/01KZEEJMKNE084HS2Y9SC6QBAJ)
- [Company: Cartesia](https://rewindex.com/company/cartesia.md)

## Timeline of updates

- **investigating** 2026-08-07 15:14 UTC: We are investigating the issue.
- **resolved** 2026-08-07 15:20 UTC: This incident has been resolved. We apologize for the inconvenience and will provide further details once we've concluded our internal investigation.

## Rewindex changes for this incident

- 2026-08-07 13:30 UTC: [Major incident: Agents Telephony failing in the US](https://rewindex.com/change/i4c02002b63aab1.md)


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Canonical: https://rewindex.com/company/cartesia/incidents/01KZEEJMKNE084HS2Y9SC6QBAJ · Markdown: https://rewindex.com/company/cartesia/incidents/01KZEEJMKNE084HS2Y9SC6QBAJ.md · JSON: https://rewindex.com/api/v1/companies/cartesia/incidents/01KZEEJMKNE084HS2Y9SC6QBAJ · Generated 2026-10-20T00:10:52.604Z