# Cartesia: Intermittent timeouts on TTS endpoints

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-05 21:36 UTC · Resolved: 2026-08-05 23:21 UTC · Duration: 1.8 h
- Updates: 6 · Affected components: Voice Agents, Voice Agents, Voice Cloning, Voice Cloning, Text to Speech (EU), Text to Speech (APAC), Text to Speech (US), Text to Speech (US)
- [Vendor status page: https://status.cartesia.ai/incidents/01KZ9X2WYN2JPBQ7XF3T1PZQTF](https://status.cartesia.ai/incidents/01KZ9X2WYN2JPBQ7XF3T1PZQTF)
- [Company: Cartesia](https://rewindex.com/company/cartesia.md)

## Timeline of updates

- **investigating** 2026-08-05 21:25 UTC: We are investigating the issue.
- **investigating** 2026-08-05 21:36 UTC: We are investigating the issue.
- **investigating** 2026-08-05 21:43 UTC: We have identified some network issues and are attempting to mitigate the issue.
- **identified** 2026-08-05 21:45 UTC: Rerouting traffic
- **monitoring** 2026-08-05 21:50 UTC: We have mitigated the issue on our end and are continuing to monitor the state of our service.
- **resolved** 2026-08-05 23:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-05 21:36 UTC: [Major incident: Intermittent timeouts on TTS endpoints](https://rewindex.com/change/ie4bab8d951b3ca.md)


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Canonical: https://rewindex.com/company/cartesia/incidents/01KZ9X2WYN2JPBQ7XF3T1PZQTF · Markdown: https://rewindex.com/company/cartesia/incidents/01KZ9X2WYN2JPBQ7XF3T1PZQTF.md · JSON: https://rewindex.com/api/v1/companies/cartesia/incidents/01KZ9X2WYN2JPBQ7XF3T1PZQTF · Generated 2026-10-20T00:19:10.196Z