# Cartesia: Autoscaling performance investigation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-30 20:10 UTC · Resolved: 2026-07-31 03:31 UTC · Duration: 7.3 h
- Updates: 3 · Affected components: Voice Agents, Voice Agents, Text to Speech (US), Text to Speech (US)
- [Vendor status page: https://status.cartesia.ai/incidents/01KYTDEFV9W75A4RP36KYXMGDR](https://status.cartesia.ai/incidents/01KYTDEFV9W75A4RP36KYXMGDR)
- [Company: Cartesia](https://rewindex.com/company/cartesia.md)

## Timeline of updates

- **investigating** 2026-07-30 21:03 UTC: We’re investigating an issue affecting autoscaling performance. Services remain available, though some customers may experience temporary degradation in quality. Our team is actively working to identify and mitigate the issue, and we’ll provide updates as they become available.
- **investigating** 2026-07-30 23:31 UTC: We’re investigating an issue affecting autoscaling performance. Services remain available, though some customers may experience temporary degradation in quality. Our team is actively working to identify and mitigate the issue, and we’ll provide updates as they become available. We've also identified partial failures for some voice cloning requests and mitigated the issue.
- **resolved** 2026-07-31 03:31 UTC: We've mitigated this issue and customers should no longer see any degraded performance.

## Rewindex changes for this incident

- 2026-07-30 20:10 UTC: [Major incident: Autoscaling performance investigation](https://rewindex.com/change/i21b34b57883195.md)


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Canonical: https://rewindex.com/company/cartesia/incidents/01KYTDEFV9W75A4RP36KYXMGDR · Markdown: https://rewindex.com/company/cartesia/incidents/01KYTDEFV9W75A4RP36KYXMGDR.md · JSON: https://rewindex.com/api/v1/companies/cartesia/incidents/01KYTDEFV9W75A4RP36KYXMGDR · Generated 2026-10-20T00:19:29.464Z