# Cartesia: Users are unable to login to the playground

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-21 16:03 UTC · Resolved: 2026-07-21 17:27 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Playground
- [Vendor status page: https://status.cartesia.ai/incidents/01KY2PNF0WZM5BPTBDEA61DTE7](https://status.cartesia.ai/incidents/01KY2PNF0WZM5BPTBDEA61DTE7)
- [Company: Cartesia](https://rewindex.com/company/cartesia.md)

## Timeline of updates

- **investigating** 2026-07-21 16:03 UTC: We are investigating the issue.
- **monitoring** 2026-07-21 16:17 UTC: We have mitigated the issue on our end and are continuing to monitor the state of our service.
- **resolved** 2026-07-21 17:27 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-21 16:03 UTC: [Major incident: Users are unable to login to the playground](https://rewindex.com/change/i75a705bab9dad1.md)


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Canonical: https://rewindex.com/company/cartesia/incidents/01KY2PNF0WZM5BPTBDEA61DTE7 · Markdown: https://rewindex.com/company/cartesia/incidents/01KY2PNF0WZM5BPTBDEA61DTE7.md · JSON: https://rewindex.com/api/v1/companies/cartesia/incidents/01KY2PNF0WZM5BPTBDEA61DTE7 · Generated 2026-10-20T00:19:35.518Z