# Canva: Mobile users (Android and iOS) are unable to download their designs as PNG, JPG, MP4, or GIF

> Canva status incident “Mobile users (Android and iOS) are unable to download their designs as PNG, JPG, MP4, or GIF” on 2023-10-10: impact minor (vendor’s label), 44 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/canva/incidents/wpk45g9b9gx8
Last updated: 2023-10-10T03:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-10-10 03:14 UTC · Resolved: 2023-10-10 03:58 UTC · Duration: 44 min
- Updates: 1
- [Vendor status page: https://www.canvastatus.com/incidents/wpk45g9b9gx8](https://www.canvastatus.com/incidents/wpk45g9b9gx8)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Timeline of updates

- **resolved** 2023-10-10 03:58 UTC: This incident has been resolved

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Canva, started 2023-10-10 03:14 UTC, resolved after 44 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/canva/incidents/wpk45g9b9gx8
- Citation: Canva, “Mobile users (Android and iOS) are unable to download their designs as PNG, JPG, MP4, or GIF” (2023-10-10 03:14 UTC). Archived by Rewindex: https://rewindex.com/company/canva/incidents/wpk45g9b9gx8 (CC BY 4.0).
- Markdown link: `[Canva: Mobile users (Android and iOS) are unable to download their designs as PNG, JPG, MP4, or GIF (2023-10-10)](https://rewindex.com/company/canva/incidents/wpk45g9b9gx8)`


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Canonical: https://rewindex.com/company/canva/incidents/wpk45g9b9gx8 · Markdown: https://rewindex.com/company/canva/incidents/wpk45g9b9gx8.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/wpk45g9b9gx8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:25:00.721Z