# Canva: Thumbnails not loading on the home page / Uploaded media appears broken when viewed in the editor and is not displaying on the uploads folder

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-06-16 21:25 UTC · Resolved: 2021-06-16 22:08 UTC · Duration: 43 min
- Updates: 1
- [Vendor status page: https://www.canvastatus.com/incidents/scdfz89lb7zf](https://www.canvastatus.com/incidents/scdfz89lb7zf)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Timeline of updates

- **resolved** 2021-06-16 22:08 UTC: Between 2021-06-16 20:00 UTC to 2021-06-16 22:00 UTC, a few users experienced thumbnails not loading on the home page / uploaded media appear broken when viewed in the editor and is not displaying on the uploads folder. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/canva/incidents/scdfz89lb7zf · Markdown: https://rewindex.com/company/canva/incidents/scdfz89lb7zf.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/scdfz89lb7zf · Generated 2026-10-18T12:20:36.994Z