# Canva: Media uploads failing for some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-12 04:33 UTC · Resolved: 2026-03-12 04:53 UTC · Duration: 20 min
- Updates: 3 · Affected components: Media uploads
- [Vendor status page: https://stspg.io/4szb37rw5wfm](https://stspg.io/4szb37rw5wfm)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a major incident affecting media uploads for some users, starting 2026-03-12 04:33 UTC and resolved at 2026-03-12 04:53 UTC (20 min). Affected users could see an upload failure error; Canva said the incident was mitigated but provided no cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-03-12 04:33 UTC: Media uploads may be failing for some users.  Users may experience the following error message: "We were unable to upload {{file}}. You might me logged out, offline or Canva's servers are unreachable.
- **investigating** 2026-03-12 04:34 UTC: Media uploads may be failing for some users.  Users may experience the following error message: "We were unable to upload {{file}}. You might be logged out, offline or Canva's servers are unreachable." We are currently investigating and working to mitigate the issue.
- **resolved** 2026-03-12 04:53 UTC: This incident is now mitigated. Thank you for your patience and understanding.

## Rewindex changes for this incident

- 2026-03-12 04:33 UTC: [Major incident: Media uploads failing for some users](https://rewindex.com/change/i3604b68444b613.md)


---
Canonical: https://rewindex.com/company/canva/incidents/qr51t8jl8fk3 · Markdown: https://rewindex.com/company/canva/incidents/qr51t8jl8fk3.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/qr51t8jl8fk3 · Generated 2026-10-18T09:43:26.393Z