# Canva: Some users may have issues using Canva

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-08 16:42 UTC · Resolved: 2026-10-08 17:20 UTC · Duration: 38 min
- Updates: 2
- [Vendor status page: https://stspg.io/620vb6pcd3t7](https://stspg.io/620vb6pcd3t7)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Some Canva users had issues creating designs from templates on the home page in a major-impact incident starting at 2026-10-08 16:42 UTC. Canva reported a fix and resolution at 2026-10-08 17:20 UTC; the incident lasted 37 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-08 16:42 UTC: Some users are having issues creating designs from templates on the home page.
- **resolved** 2026-10-08 17:20 UTC: Fix has landed and issue is now resolved.

## Rewindex changes for this incident

- 2026-10-08 16:42 UTC: [Major incident: Some users may have issues using Canva](https://rewindex.com/change/i84b03234f61197.md)


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Canonical: https://rewindex.com/company/canva/incidents/q8k2n8gqgyy6 · Markdown: https://rewindex.com/company/canva/incidents/q8k2n8gqgyy6.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/q8k2n8gqgyy6 · Generated 2026-10-18T09:53:14.357Z