# Canva: Users are experiencing issues loading Canva

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 12:04 UTC · Resolved: 2025-11-18 14:56 UTC · Duration: 2.9 h
- Updates: 7 · Affected components: Scheduling posts, Desktop Applications - Windows app, Windows app, Help and support, Help/support, Templates page, Blackboard, LMS Integrations - Blackboard, Apps SDK, Canva AI Connector, Canvas, LMS Integrations - Canvas, Publishing websites, D2L, LMS Integrations - D2L, Media uploads, Desktop Applications - macOS app, macOS app, iPad app, Mobile Applications - iPad app, Login and signup, Saving designs, Apps, LMS Integrations - MS Teams, MS Teams, Document import, Importing designs, Home page, LMS Integrations - Moodle, Moodle, Android app, Mobile Applications - Android app, Viewing designs, Administration and settings, Google Classroom, LMS Integrations - Google Classroom, Print and delivery, LMS Integrations - Remind, Remind, iOS app, Mobile Applications - iOS app, Downloading designs, Sharing designs, LMS Integrations - Schoology, Schoology, Editing designs, Billing and subscriptions, Connect API, Projects page
- [Vendor status page: https://stspg.io/d5d5gy990rgb](https://stspg.io/d5d5gy990rgb)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

A major Canva outage left users potentially unable to load Canva, affecting access to designs, apps and other services. It started at 2025-11-18 12:04 UTC and was resolved at 2025-11-18 14:56 UTC, lasting 2 h 52 min. Canva reported working with Cloudflare and implementing a fix. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-11-18 12:04 UTC: Users may be unable to load Canva.
- **identified** 2025-11-18 12:22 UTC: We are continuing to work on a fix for this issue.
- **identified** 2025-11-18 12:30 UTC: Our CDN provider Cloudflare is having issues resulting in Canva being unable to load for some users. Please refer to https://www.cloudflarestatus.com/
- **identified** 2025-11-18 13:39 UTC: We are working with Cloudflare to fix the issue.
- **monitoring** 2025-11-18 14:06 UTC: We've implemented a fix and monitoring results.
- **monitoring** 2025-11-18 14:48 UTC: We've implemented a fix and monitoring results.
- **resolved** 2025-11-18 14:56 UTC: This incident is now resolved. Thank you for your patience and understanding.

## Rewindex changes for this incident

- 2025-11-18 12:04 UTC: [Major incident: Users are experiencing issues loading Canva](https://rewindex.com/change/ib87581bbd49dde.md)


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Canonical: https://rewindex.com/company/canva/incidents/nzq5kxdz7rvg · Markdown: https://rewindex.com/company/canva/incidents/nzq5kxdz7rvg.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/nzq5kxdz7rvg · Generated 2026-10-18T10:41:36.521Z