# Canva: Users with free accounts cannot place a print order of a design with paid elements

> Canva status incident “Users with free accounts cannot place a print order of a design with paid elements” on 2022-05-10: impact none (vendor’s label), 47 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/canva/incidents/mxmyxzbq1nxc
Last updated: 2022-05-12T06:24:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-05-10 07:23 UTC · Resolved: 2022-05-12 06:24 UTC · Duration: 47 h
- Updates: 1
- [Vendor status page: https://www.canvastatus.com/incidents/mxmyxzbq1nxc](https://www.canvastatus.com/incidents/mxmyxzbq1nxc)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Timeline of updates

- **resolved** 2022-05-12 06:24 UTC: This issue has been resolved and the print check-out flow for all users should be operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Canva, started 2022-05-10 07:23 UTC, resolved after 47 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/canva/incidents/mxmyxzbq1nxc
- Citation: Canva, “Users with free accounts cannot place a print order of a design with paid elements” (2022-05-10 07:23 UTC). Archived by Rewindex: https://rewindex.com/company/canva/incidents/mxmyxzbq1nxc (CC BY 4.0).
- Markdown link: `[Canva: Users with free accounts cannot place a print order of a design with paid elements (2022-05-10)](https://rewindex.com/company/canva/incidents/mxmyxzbq1nxc)`


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Canonical: https://rewindex.com/company/canva/incidents/mxmyxzbq1nxc · Markdown: https://rewindex.com/company/canva/incidents/mxmyxzbq1nxc.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/mxmyxzbq1nxc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:02:29.912Z