# Canva: Background remover not working. Error message "We are having trouble loading background remover. Check your connection or try again later".

> Canva status incident “Background remover not working. Error message "We are having trouble loading background remover. Check your connection or try again later".” on 2020-08-13: impact none (vendor’s label), 2 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/canva/incidents/m5rfx50zpkkn
Last updated: 2020-08-13T02:31:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-08-13 02:29 UTC · Resolved: 2020-08-13 02:31 UTC · Duration: 2 min
- Updates: 1
- [Vendor status page: https://www.canvastatus.com/incidents/m5rfx50zpkkn](https://www.canvastatus.com/incidents/m5rfx50zpkkn)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Timeline of updates

- **resolved** 2020-08-13 02:31 UTC: Hello, thanks for your patience. This issue should now be resolved. Please refresh your browser and try again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Canva, started 2020-08-13 02:29 UTC, resolved after 2 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/canva/incidents/m5rfx50zpkkn
- Citation: Canva, “Background remover not working. Error message "We are having trouble loading background remover. Check your connection or try again later".” (2020-08-13 02:29 UTC). Archived by Rewindex: https://rewindex.com/company/canva/incidents/m5rfx50zpkkn (CC BY 4.0).
- Markdown link: `[Canva: Background remover not working. Error message "We are having trouble loading background remover. Check your connection or try again later". (2020-08-13)](https://rewindex.com/company/canva/incidents/m5rfx50zpkkn)`


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Canonical: https://rewindex.com/company/canva/incidents/m5rfx50zpkkn · Markdown: https://rewindex.com/company/canva/incidents/m5rfx50zpkkn.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/m5rfx50zpkkn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:44:04.567Z