# Canva: Users in some countries may experience issues trying to access Canva

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-07 00:03 UTC · Resolved: 2026-05-07 00:59 UTC · Duration: 56 min
- Updates: 5
- [Vendor status page: https://stspg.io/087nxp195qqv](https://stspg.io/087nxp195qqv)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a major outage affecting users in some countries, with issues viewing media in the Canva Editor and accessing Canva. It started at 2026-05-07 00:03 UTC and was resolved at 2026-05-07 00:59 UTC, lasting 55 min. A fix was implemented, followed by monitoring. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-07 00:03 UTC: Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.
- **identified** 2026-05-07 00:23 UTC: Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.
- **identified** 2026-05-07 00:33 UTC: Users in some countries may experience issues trying to access Canva. We are currently rolling out a fix to restore service.
- **monitoring** 2026-05-07 00:49 UTC: A fix has been implemented and we are currently monitoring for any further issues.
- **resolved** 2026-05-07 00:59 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-07 00:03 UTC: [Major incident: Users in some countries may experience issues trying to access Canva](https://rewindex.com/change/ic4e8dcf30aceab.md)


---
Canonical: https://rewindex.com/company/canva/incidents/fzwpr43r5xcg · Markdown: https://rewindex.com/company/canva/incidents/fzwpr43r5xcg.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/fzwpr43r5xcg · Generated 2026-10-18T12:23:10.852Z