# Canva: Unable to access Canva. Users are getting an "error 500"

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-05-08 00:20 UTC · Resolved: 2020-05-08 00:40 UTC · Duration: 20 min
- Updates: 1
- [Vendor status page: https://www.canvastatus.com/incidents/9qr4c2jfrr8l](https://www.canvastatus.com/incidents/9qr4c2jfrr8l)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Timeline of updates

- **resolved** 2020-05-08 00:40 UTC: Hello, sorry for the inconvenience. We have resolved the issue. Please refresh your browser and try accessing Canva again. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/canva/incidents/9qr4c2jfrr8l · Markdown: https://rewindex.com/company/canva/incidents/9qr4c2jfrr8l.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/9qr4c2jfrr8l · Generated 2026-10-18T09:41:11.671Z