# Canva: Some users might have successfully paid for Canva Pro but not be able to use the service.

> Canva status incident “Some users might have successfully paid for Canva Pro but not be able to use the service.” on 2022-04-13: impact none (vendor’s label), 7 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/canva/incidents/8ls3ryp1bcr3
Last updated: 2022-04-20T01:19:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-04-13 01:54 UTC · Resolved: 2022-04-20 01:19 UTC · Duration: 7 d
- Updates: 1
- [Vendor status page: https://www.canvastatus.com/incidents/8ls3ryp1bcr3](https://www.canvastatus.com/incidents/8ls3ryp1bcr3)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Timeline of updates

- **resolved** 2022-04-20 01:19 UTC: Thank you for your patience and understanding. The issue is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Canva, started 2022-04-13 01:54 UTC, resolved after 7 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/canva/incidents/8ls3ryp1bcr3
- Citation: Canva, “Some users might have successfully paid for Canva Pro but not be able to use the service.” (2022-04-13 01:54 UTC). Archived by Rewindex: https://rewindex.com/company/canva/incidents/8ls3ryp1bcr3 (CC BY 4.0).
- Markdown link: `[Canva: Some users might have successfully paid for Canva Pro but not be able to use the service. (2022-04-13)](https://rewindex.com/company/canva/incidents/8ls3ryp1bcr3)`


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Canonical: https://rewindex.com/company/canva/incidents/8ls3ryp1bcr3 · Markdown: https://rewindex.com/company/canva/incidents/8ls3ryp1bcr3.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/8ls3ryp1bcr3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:36:38.950Z