# Canva: Some users may encounter an error or slowness when uploading files to Canva

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-07 09:43 UTC · Resolved: 2025-10-07 10:20 UTC · Duration: 37 min
- Updates: 2 · Affected components: Media uploads, Document import, Importing designs
- [Vendor status page: https://stspg.io/43b2vg5mpvz2](https://stspg.io/43b2vg5mpvz2)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a major degradation causing failed or slow uploads in some regions, affecting Document import, Importing designs, and Media uploads. It started at 2025-10-07 09:43 UTC and was resolved at 2025-10-07 10:20 UTC, lasting 36 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-07 09:43 UTC: We've noticed an increase in failed and slow uploads in some regions, and are investigating
- **resolved** 2025-10-07 10:20 UTC: This incident is now resolved. Thank you for your patience and understanding.

## Rewindex changes for this incident

- 2025-10-07 09:43 UTC: [Major incident: Some users may encounter an error or slowness when uploading files to Canva](https://rewindex.com/change/i16de0634f0f317.md)


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Canonical: https://rewindex.com/company/canva/incidents/6pz2cl8472b0 · Markdown: https://rewindex.com/company/canva/incidents/6pz2cl8472b0.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/6pz2cl8472b0 · Generated 2026-10-18T11:30:28.317Z