# Canva: Users are unable to download designs in MP4 and GIF formats.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-03-01 17:39 UTC · Resolved: 2023-03-01 18:59 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://www.canvastatus.com/incidents/4s3492ptrrcm](https://www.canvastatus.com/incidents/4s3492ptrrcm)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Timeline of updates

- **resolved** 2023-03-01 18:59 UTC: This issue has been resolved and the service is now operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/canva/incidents/4s3492ptrrcm · Markdown: https://rewindex.com/company/canva/incidents/4s3492ptrrcm.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/4s3492ptrrcm · Generated 2026-10-18T11:26:11.156Z