# Canva: Some users may have issues accessing Canva

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-17 02:53 UTC · Resolved: 2026-06-17 03:54 UTC · Duration: 1.0 h
- Updates: 5 · Affected components: iPad app, Mobile Applications - iPad app, iOS app, Mobile Applications - iOS app
- [Vendor status page: https://stspg.io/jdjjqd4y5brh](https://stspg.io/jdjjqd4y5brh)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a major incident affecting design creation and login on its iOS and iPad apps in Australia and New Zealand. It started at 2026-06-17 02:53 UTC and was resolved at 2026-06-17 03:54 UTC, lasting 1 h 1 min; Canva implemented a fix but did not state a cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-17 02:53 UTC: Some users may have issues creating design on the Canva App on iOS devices. Our teams are urgently looking into this and we will provide an update soon.
- **investigating** 2026-06-17 02:54 UTC: We are continuing to investigate this issue.
- **identified** 2026-06-17 03:07 UTC: Some users may have issues creating designs or logging in on the Canva App on iOS devices in Australia and New Zealand. Our teams are working to resolve the issue.
- **monitoring** 2026-06-17 03:26 UTC: A fix has been implemented and we are currently monitoring
- **resolved** 2026-06-17 03:54 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-17 02:53 UTC: [Major incident: Some users may have issues accessing Canva](https://rewindex.com/change/ibefe1fcc8fe362.md)


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Canonical: https://rewindex.com/company/canva/incidents/43gpv8330gm9 · Markdown: https://rewindex.com/company/canva/incidents/43gpv8330gm9.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/43gpv8330gm9 · Generated 2026-10-18T10:33:45.527Z