# Canva: Animation is stuck at preparing your design

> Canva status incident “Animation is stuck at preparing your design” on 2019-05-03: impact none (vendor’s label), 11 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/canva/incidents/3grsv82m5yrg
Last updated: 2019-05-04T00:29:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-05-03 13:52 UTC · Resolved: 2019-05-04 00:29 UTC · Duration: 11 h
- Updates: 1
- [Vendor status page: https://www.canvastatus.com/incidents/3grsv82m5yrg](https://www.canvastatus.com/incidents/3grsv82m5yrg)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Timeline of updates

- **resolved** 2019-05-04 00:29 UTC: Good news! Our engineers have now resolved the issue and the option to download your design as Animation is now back. Please feel free to download your design again and let us know if you need a hand. Cheers!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Canva, started 2019-05-03 13:52 UTC, resolved after 11 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/canva/incidents/3grsv82m5yrg
- Citation: Canva, “Animation is stuck at preparing your design” (2019-05-03 13:52 UTC). Archived by Rewindex: https://rewindex.com/company/canva/incidents/3grsv82m5yrg (CC BY 4.0).
- Markdown link: `[Canva: Animation is stuck at preparing your design (2019-05-03)](https://rewindex.com/company/canva/incidents/3grsv82m5yrg)`


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Canonical: https://rewindex.com/company/canva/incidents/3grsv82m5yrg · Markdown: https://rewindex.com/company/canva/incidents/3grsv82m5yrg.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/3grsv82m5yrg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:16:44.620Z