# Canva change history Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=&page=N`. Company profile: [Canva](https://rewindex.com/company/canva.md) ## Changes by kind | Kind | Changes | Notable | Latest (UTC) | | --- | --- | --- | --- | | Major incident | 36 | 36 | 2026-10-08 16:42 UTC | ## Timeline | When (UTC) | Kind | Change | Label | Summary | | --- | --- | --- | --- | --- | | 2026-10-08 16:42 UTC | Major incident | [Major incident: Some users may have issues using Canva](https://rewindex.com/change/i84b03234f61197.md) | outage | Some Canva users had issues creating designs from templates on the home page in a major-impact incident starting at 2026-10-08 16:42 UTC. Canva reported a fix and resolution at 2026-10-08 17:20 UTC; the incident lasted 37 min. | | 2026-07-31 18:55 UTC | Major incident | [Major incident: Some users may have issues with payments in Canva](https://rewindex.com/change/i1a44ef1b1ec4fb.md) | outage | Canva reported a major incident affecting subscriptions, billing and payments from 2026-07-31 18:55 UTC to 2026-07-31 19:58 UTC, lasting 1 h 3 min. Some users had payment issues; Canva implemented a fix at 19:24 UTC and confirmed resolution at 19:58 UTC. | | 2026-07-13 22:57 UTC | Major incident | [Major incident: Some users may have issues using Canva](https://rewindex.com/change/i3c3ef02314a43a.md) | outage | Canva reported a major Billing and subscriptions incident in which users were shown the wrong subscription status. It started at 2026-07-13 22:57 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 19 min. | | 2026-07-12 08:38 UTC | Major incident | [Major incident: Some users may have issues downloading video designs](https://rewindex.com/change/i818e53b200a5ab.md) | outage | Some Canva users experienced issues downloading video designs in a major-impact incident affecting Designs - Downloading designs and Downloading designs. It started at 2026-07-12 08:38 UTC and was resolved at 2026-07-12 17:29 UTC, lasting 8 h 51 min; no cause or specific fix was stated. | | 2026-07-02 09:10 UTC | Major incident | [Major incident: Users may experience errors uploading media](https://rewindex.com/change/ib9e6f6cf8eb0ee.md) | outage | Canva reported a major incident causing errors when uploading media to designs. It started at 2026-07-02 09:10 UTC and was resolved at 2026-07-02 11:00 UTC, lasting 1 h 50 min; no cause or fix was stated. | | 2026-06-22 04:16 UTC | Major incident | [Major incident: Some users may experience errors while accessing Canva Design Agent](https://rewindex.com/change/idfdbbcc74475b9.md) | outage | Some users experienced errors accessing Canva Design Agent in a major-impact incident from 2026-06-22 04:16 UTC to 2026-06-22 07:28 UTC, lasting 3 h 12 min. Canva reported identifying the issue and implementing a fix, then marked the incident resolved. | | 2026-06-17 02:53 UTC | Major incident | [Major incident: Some users may have issues accessing Canva](https://rewindex.com/change/ibefe1fcc8fe362.md) | outage | Canva reported a major incident affecting design creation and login on its iOS and iPad apps in Australia and New Zealand. It started at 2026-06-17 02:53 UTC and was resolved at 2026-06-17 03:54 UTC, lasting 1 h 1 min; Canva implemented a fix but did not state a cause. | | 2026-06-15 20:20 UTC | Major incident | [Major incident: Some users may have issues accessing Canva](https://rewindex.com/change/id7fd91044610bb.md) | outage | Some Canva users had access issues and intermittent problems downloading designs in a major-impact outage starting 2026-06-15 20:20 UTC. Canva marked it resolved at 2026-06-15 21:03 UTC; the recorded duration was 42 min. No cause or specific fix was stated. | | 2026-06-15 11:01 UTC | Major incident | [Major incident: Some users may experience errors exporting video](https://rewindex.com/change/i413b6b7e34a7b3.md) | outage | Some Canva users experienced errors exporting video in a major-impact incident starting 2026-06-15 11:01 UTC. Engineers identified the issue, and the incident was resolved at 2026-06-15 11:22 UTC after 21 min; no cause or specific fix was stated. | | 2026-06-09 03:41 UTC | Major incident | [Major incident: Some users may have issues accessing designs on Canva](https://rewindex.com/change/i5a76fbf4163198.md) | outage | Some Canva users had issues accessing designs, affecting Editing designs and Viewing designs. Canva rated the incident major; it started at 2026-06-09 03:41 UTC and was resolved at 2026-06-09 04:19 UTC, lasting 38 min. Engineers identified the issue and worked to implement a fix, but no cause or specific fix was stated. | | 2026-05-29 01:46 UTC | Major incident | [Major incident: Some users may have issues accessing Canva](https://rewindex.com/change/i12802a7e809f7d.md) | outage | Some Canva users experienced payment issues affecting Billing and subscriptions in an incident rated major. It started at 2026-05-29 01:46 UTC and lasted 26 min, resolving at 2026-05-29 02:12 UTC; Canva reported implementing a fix and restoring normal billing and payment functionality. | | 2026-05-22 03:34 UTC | Major incident | [Major incident: Some users might experience intermittent errors in Canva](https://rewindex.com/change/i563375e46df992.md) | degradation | Some Canva users experienced intermittent errors in an incident rated major, from 2026-05-22 03:34 UTC to 2026-05-22 04:41 UTC, lasting 1 h 7 min. Canva implemented a fix and monitored the results before marking the incident resolved; no cause was stated. | | 2026-05-08 00:43 UTC | Major incident | [Major incident: Some users may have issues accessing Canva](https://rewindex.com/change/i47a4660266e423.md) | outage | Some users had intermittent issues accessing Canva in a major outage starting 2026-05-08 00:43 UTC and resolved at 2026-05-08 22:43 UTC, lasting 21 h 59 min. Canva attributed the disruption to an ongoing AWS service disruption, reported recovery, and monitored before marking it resolved. | | 2026-05-07 03:29 UTC | Major incident | [Major incident: Some users might experience errors when trying to access designs](https://rewindex.com/change/i5c741c41cc3cd7.md) | outage | Canva reported a major incident affecting some users accessing designs, with a “Trying to reconnect” error warning that continued editing could result in lost work. It started at 2026-05-07 03:29 UTC and was resolved at 2026-05-07 04:37 UTC, lasting 1 h 8 min; Canva identified the issue but did not state a cause or specific fix. | | 2026-05-07 01:32 UTC | Major incident | [Major incident: Some users might experience errors when trying to access designs](https://rewindex.com/change/i58b34a507d48e8.md) | outage | Canva reported a major incident affecting design access, with some users seeing “Trying to reconnect” and a warning that continued editing could lose work. It started at 2026-05-07 01:32 UTC and was resolved at 2026-05-07 02:11 UTC, lasting 38 min; a fix was implemented by 01:55 UTC. | | 2026-05-07 00:03 UTC | Major incident | [Major incident: Users in some countries may experience issues trying to access Canva](https://rewindex.com/change/ic4e8dcf30aceab.md) | outage | Canva reported a major outage affecting users in some countries, with issues viewing media in the Canva Editor and accessing Canva. It started at 2026-05-07 00:03 UTC and was resolved at 2026-05-07 00:59 UTC, lasting 55 min. A fix was implemented, followed by monitoring. | | 2026-04-29 23:01 UTC | Major incident | [Major incident: Some users may have issues accessing Canva](https://rewindex.com/change/i4b87025e6837f1.md) | outage | Some users had issues accessing Canva’s Home page in a major-impact incident from 2026-04-29 23:01 UTC to 2026-04-29 23:26 UTC, lasting 25 min. Canva reported a fix had been implemented at the start of monitoring and later confirmed resolution. | | 2026-04-29 00:21 UTC | Major incident | [Critical incident: Users should be able to access Canva, we are monitoring the fix.](https://rewindex.com/change/i10916d50e251f5.md) | outage | Canva reported a critical access incident starting at 2026-04-29 00:21 UTC, lasting 40 min and resolved at 2026-04-29 01:02 UTC. A fix was implemented and being monitored by 04-29 00:35 UTC; no cause was stated. | | 2026-04-28 23:24 UTC | Major incident | [Major incident: Some users may have issues accessing Canva](https://rewindex.com/change/ic88002460cd379.md) | outage | Some users had issues accessing Canva in a major-impact incident that started at 2026-04-28 23:24 UTC and was resolved at 2026-04-29 00:35 UTC, lasting 1 h 11 min. Canva did not state a cause or specific fix. | | 2026-04-13 00:28 UTC | Major incident | [Critical incident: Users may experience issues opening new and existing designs](https://rewindex.com/change/ic0187440641866.md) | outage | Canva reported a critical outage affecting opening new and existing designs, with Editing designs and Viewing designs impacted. It started at 2026-04-13 00:28 UTC and was resolved at 2026-04-13 05:56 UTC, lasting 5 h 27 min. Canva reported mitigation at 00:51 UTC, then monitored stability before resolving the incident. | | 2026-04-08 09:23 UTC | Major incident | [Major incident: Some users are experiencing issues with AI image and video generation.](https://rewindex.com/change/icafeffa9ab9ca8.md) | outage | Canva reported a major incident affecting some users’ AI image generation in Magic Media, the Elements tab and Dreamlab, plus Image to Video and AI Video Effects. It started at 2026-04-08 09:23 UTC and was resolved at 2026-04-09 09:54 UTC, lasting 24 h 30 min; the later update listed only video issues. | | 2026-03-22 21:57 UTC | Major incident | [Critical incident: Some users may encounter issues loading Canva.](https://rewindex.com/change/i1813098b491659.md) | outage | Some users had trouble loading Canva, and opening designs could return a 503 error; Canva rated the impact critical. The incident ran from 2026-03-22 21:57 UTC to 2026-03-22 23:09 UTC, lasting 1 h 11 min. Canva reported applying a fix at 22:44 UTC and later confirmed resolution. | | 2026-03-12 04:33 UTC | Major incident | [Major incident: Media uploads failing for some users](https://rewindex.com/change/i3604b68444b613.md) | outage | Canva reported a major incident affecting media uploads for some users, starting 2026-03-12 04:33 UTC and resolved at 2026-03-12 04:53 UTC (20 min). Affected users could see an upload failure error; Canva said the incident was mitigated but provided no cause or specific fix. | | 2026-03-11 23:28 UTC | Major incident | [Critical incident: Users may experience a 503 error message when accessing canva.com.](https://rewindex.com/change/i9b6d69f2125669.md) | outage | Canva reported a critical incident in which users could encounter a 503 error when accessing canva.com. It started at 2026-03-11 23:28 UTC and was resolved at 2026-03-12 00:06 UTC, lasting 37 min; no cause or fix was stated. | | 2026-01-28 22:18 UTC | Major incident | [Major incident: Download issues for designs with uploaded images](https://rewindex.com/change/i7c9ec3dc51a6eb.md) | outage | Canva reported a major incident affecting downloads of designs containing uploaded photos or image files for some users, starting 2026-01-28 22:18 UTC and resolved 2026-01-29 00:21 UTC, lasting 2 h 2 min. Canva suggested removing and re-adding affected images, re-applying photo edits, and retrying the download as a workaround. | | 2026-01-28 18:23 UTC | Major incident | [Major incident: Canva apps appears to be in black/grey background](https://rewindex.com/change/i9d17a645eb3f07.md) | degradation | Some Canva apps appeared in black or grey, making underlying elements difficult to see. Canva classified the incident as major; it started at 2026-01-28 18:23 UTC and was resolved at 2026-01-28 21:49 UTC, lasting 3 h 25 min. Canva suggested switching the theme from Light to Dark in Accessibility settings as a workaround. | | 2026-01-07 23:29 UTC | Major incident | [Major incident: Users may experience issues with Logging in/Signing up.](https://rewindex.com/change/i4d924aab5854a1.md) | outage | Canva reported a major incident affecting logging in and signing up, starting 2026-01-07 23:29 UTC and resolved 2026-01-08 03:09 UTC, lasting 3 h 39 min. A fix was in place by 2026-01-08 01:02 UTC, followed by monitoring; no cause was stated. | | 2025-12-17 22:25 UTC | Major incident | [Critical incident: Some users may experience an error upon accessing their Canva designs.](https://rewindex.com/change/icafeec2c0617f1.md) | outage | Some users encountered errors accessing Canva designs in a critical-impact incident that started at 2025-12-17 22:25 UTC and was resolved at 2025-12-18 01:50 UTC, lasting 3 h 24 min. Canva reported a fix and recovery at 12-17 23:28 UTC; no cause was stated. | | 2025-12-05 09:09 UTC | Major incident | [Critical incident: Canva is down due to Cloudflare outage](https://rewindex.com/change/iaabacaaaaaaa24.md) | outage | Canva reported a critical outage caused by a Cloudflare outage, starting at 2025-12-05 09:09 UTC and lasting 33 min. Services fully recovered by 2025-12-05 09:42 UTC, when Canva confirmed all systems were operational. | | 2025-11-27 01:12 UTC | Major incident | [Major incident: Users may experience issues with Canva Al features](https://rewindex.com/change/ie781c6e4fdaabd.md) | outage | Canva reported a major incident in which users could experience issues with Canva Al features, starting at 2025-11-27 01:12 UTC and resolved at 2025-11-27 02:04 UTC (51 min). Canva put a fix in place and monitored the issue before confirming resolution. | | 2025-11-22 10:18 UTC | Major incident | [Major incident: Connect API](https://rewindex.com/change/ia93cef0470ebb0.md) | outage | Canva reported a major Connect API outage starting 2025-11-22 10:18 UTC, with users experiencing issues using the API. A fix was in place by 2025-11-22 10:43 UTC, and the incident was resolved at 2025-11-22 10:49 UTC after 31 min. | | 2025-11-18 12:04 UTC | Major incident | [Major incident: Users are experiencing issues loading Canva](https://rewindex.com/change/ib87581bbd49dde.md) | outage | A major Canva outage left users potentially unable to load Canva, affecting access to designs, apps and other services. It started at 2025-11-18 12:04 UTC and was resolved at 2025-11-18 14:56 UTC, lasting 2 h 52 min. Canva reported working with Cloudflare and implementing a fix. | | 2025-10-28 19:03 UTC | Major incident | [Major incident: Some users are unable to add credit cards as a payment method](https://rewindex.com/change/i9b4c701ecdc91f.md) | outage | Some Canva users could not add credit cards as a payment method, affecting Billing and subscriptions. Canva rated the incident major; it started at 2025-10-28 19:03 UTC and was resolved at 2025-10-28 19:59 UTC, lasting 56 min. No cause or specific fix was stated. | | 2025-10-20 08:09 UTC | Major incident | [Critical incident: Users are encountering issues with accessing or using Canva.](https://rewindex.com/change/i5bbae4806999cf.md) | degradation | Canva reported a critical incident preventing some users from accessing or using Canva, with increased error rates, slow design downloads, and errors generating images/video or creating and finding designs. It started at 2025-10-20 08:09 UTC and was resolved at 2025-10-20 21:43 UTC, lasting 13 h 33 min; no cause or specific fix was stated. | | 2025-10-14 14:43 UTC | Major incident | [Critical incident: Some users might not be able to access Canva](https://rewindex.com/change/i22f39c756d24c4.md) | outage | Some users might not have been able to access Canva during a critical-impact outage starting 2025-10-14 14:43 UTC and lasting 46 min. Canva implemented a fix by 2025-10-14 15:21 UTC and marked the incident resolved at 2025-10-14 15:30 UTC; no cause was stated. | | 2025-10-07 09:43 UTC | Major incident | [Major incident: Some users may encounter an error or slowness when uploading files to Canva](https://rewindex.com/change/i16de0634f0f317.md) | degradation | Canva reported a major degradation causing failed or slow uploads in some regions, affecting Document import, Importing designs, and Media uploads. It started at 2025-10-07 09:43 UTC and was resolved at 2025-10-07 10:20 UTC, lasting 36 min; no cause or fix was stated. | --- Canonical: https://rewindex.com/company/canva/changes · Markdown: https://rewindex.com/company/canva/changes.md · JSON: https://rewindex.com/api/v1/companies/canva/changes · Generated 2026-10-18T02:53:07.776Z