# Canva in September 2023: incidents, uptime and changes

> Canva in September 2023: 6 incidents on its status page (2 major or critical), 99.53% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Canva’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/canva/2023/09
Last updated: 2023-10-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 2, minor 3, none 1
- Uptime (vendor-reported): 99.53% free of major/critical incidents, 69.64% free of any incident; outage time 3 h 21 min, incident time 9.1 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/canva/2023/08.md) · Next: [October 2023](https://rewindex.com/company/canva/2023/10.md) · [All months](https://rewindex.com/company/canva/reports.md) · [Canva](https://rewindex.com/company/canva.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users may experience issues accessing Canva](https://rewindex.com/company/canva/incidents/dm146wh47vz4.md) | critical | 2023-09-01 13:17 UTC | 2023-09-01 15:53 UTC | 2.6 h | resolved |
| [The issue has been identified with document types being converted to videos](https://rewindex.com/company/canva/incidents/fwry6vn3kgs0.md) | critical | 2023-09-03 02:09 UTC | 2023-09-03 02:54 UTC | 45 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users may experience issues accessing Canva](https://rewindex.com/company/canva/incidents/dm146wh47vz4.md) | critical | 2023-09-01 13:17 UTC | 2023-09-01 15:53 UTC | 2.6 h | resolved |
| [The issue has been identified with document types being converted to videos](https://rewindex.com/company/canva/incidents/fwry6vn3kgs0.md) | critical | 2023-09-03 02:09 UTC | 2023-09-03 02:54 UTC | 45 min | resolved |
| [Users may encounter issues in Content Planner for Facebook and Instagram](https://rewindex.com/company/canva/incidents/hy5rsyc1jd95.md) | minor | 2023-09-13 00:47 UTC | 2023-09-18 00:18 UTC | 5 d | resolved |
| [Errors when searching or going through templates and elements](https://rewindex.com/company/canva/incidents/qf0xtlms4zb1.md) | minor | 2023-09-13 14:40 UTC | 2023-09-13 15:11 UTC | 31 min | resolved |
| [Video inside a frame looks detached or cut off when downloaded](https://rewindex.com/company/canva/incidents/p6srd29bvtsn.md) | minor | 2023-09-14 00:22 UTC | 2023-09-14 05:34 UTC | 5.2 h | resolved |
| [Print Orders are going into Error Status due to Export Issues](https://rewindex.com/company/canva/incidents/px5bzyvbnvx5.md) | none | 2023-09-15 00:05 UTC | 2023-09-18 09:14 UTC | 3 d | resolved |

## Cite this

Canva posted 6 status incidents in September 2023 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/canva/2023/09
- Citation: Canva, “Canva in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/canva/2023/09 (CC BY 4.0).
- Markdown link: `[Canva: Canva in September 2023 (2023-09-01)](https://rewindex.com/company/canva/2023/09)`


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Canonical: https://rewindex.com/company/canva/2023/09 · Markdown: https://rewindex.com/company/canva/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:05:32.188Z