# Canva in April 2021: incidents, uptime and changes

> Canva in April 2021: 3 incidents on its status page (3 major or critical), 99.67% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Canva’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/canva/2021/04
Last updated: 2021-05-01T00:00:00Z

- Incidents posted: 3 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 3
- Uptime (vendor-reported): 99.67% free of major/critical incidents, 99.67% free of any incident; outage time 2 h 20 min, incident time 2 h 20 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2021](https://rewindex.com/company/canva/2021/03.md) · Next: [May 2021](https://rewindex.com/company/canva/2021/05.md) · [All months](https://rewindex.com/company/canva/reports.md) · [Canva](https://rewindex.com/company/canva.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Error 500 when accessing the Canva website](https://rewindex.com/company/canva/incidents/9g284l1krptf.md) | critical | 2021-04-06 01:48 UTC | 2021-04-06 02:03 UTC | 15 min | resolved |
| [Users are getting an error when accessing/logging out of Canva homepage and errors accessing Marketplace pages](https://rewindex.com/company/canva/incidents/9bsntcgtbggj.md) | critical | 2021-04-06 03:28 UTC | 2021-04-06 04:27 UTC | 59 min | resolved |
| [Users are not able to access their designs](https://rewindex.com/company/canva/incidents/jmsc2qbm1mj5.md) | critical | 2021-04-23 00:02 UTC | 2021-04-23 01:08 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Error 500 when accessing the Canva website](https://rewindex.com/company/canva/incidents/9g284l1krptf.md) | critical | 2021-04-06 01:48 UTC | 2021-04-06 02:03 UTC | 15 min | resolved |
| [Users are getting an error when accessing/logging out of Canva homepage and errors accessing Marketplace pages](https://rewindex.com/company/canva/incidents/9bsntcgtbggj.md) | critical | 2021-04-06 03:28 UTC | 2021-04-06 04:27 UTC | 59 min | resolved |
| [Users are not able to access their designs](https://rewindex.com/company/canva/incidents/jmsc2qbm1mj5.md) | critical | 2021-04-23 00:02 UTC | 2021-04-23 01:08 UTC | 1.1 h | resolved |

## Cite this

Canva posted 3 status incidents in April 2021 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/canva/2021/04
- Citation: Canva, “Canva in April 2021” (2021-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/canva/2021/04 (CC BY 4.0).
- Markdown link: `[Canva: Canva in April 2021 (2021-04-01)](https://rewindex.com/company/canva/2021/04)`


---
Canonical: https://rewindex.com/company/canva/2021/04 · Markdown: https://rewindex.com/company/canva/2021/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:19:44.486Z