# Buildkite: Increased latency and error rates

> Buildkite status incident “Increased latency and error rates” on 2026-10-28: impact minor (vendor’s label), 32 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/buildkite/incidents/z1x5k3cyrctv
Last updated: 2026-10-28T23:54:05Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-28 23:17 UTC · Resolved: 2026-10-28 23:49 UTC · Duration: 32 min
- Updates: 2 · Affected components: Agent API, REST API, REST API - REST API
- [Vendor status page: https://www.buildkitestatus.com/incidents/z1x5k3cyrctv](https://www.buildkitestatus.com/incidents/z1x5k3cyrctv)
- [Company: Buildkite](https://rewindex.com/company/buildkite.md)

## Timeline of updates

- **monitoring** 2026-10-28 23:17 UTC: We saw increased latency and error rates in REST and GraphQL for a subset of our customers starting around 22:30 UTC until 22:45. The platform has been stable since. We're investigating the root cause
- **resolved** 2026-10-28 23:49 UTC: We identified that the majority of the impact was for a single customer and was caused by a database failover. We are investigating the cause and we will work with the impacted customer.

## Rewindex changes for this incident

- 2026-10-28 23:54 UTC: [Incident updated: Increased latency and error rates](https://rewindex.com/change/r77d17d14ed2ca0.md)

## Cite this

Status incident (vendor impact label: minor) posted by Buildkite, started 2026-10-28 23:17 UTC, resolved after 32 min, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/buildkite/incidents/z1x5k3cyrctv
- Citation: Buildkite, “Increased latency and error rates” (2026-10-28 23:17 UTC). Archived by Rewindex: https://rewindex.com/company/buildkite/incidents/z1x5k3cyrctv (CC BY 4.0).
- Markdown link: `[Buildkite: Increased latency and error rates (2026-10-28)](https://rewindex.com/company/buildkite/incidents/z1x5k3cyrctv)`


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Canonical: https://rewindex.com/company/buildkite/incidents/z1x5k3cyrctv · Markdown: https://rewindex.com/company/buildkite/incidents/z1x5k3cyrctv.md · JSON: https://rewindex.com/api/v1/companies/buildkite/incidents/z1x5k3cyrctv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:41:56.017Z