# Buildkite: Unexpected agent disconnection for some customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-25 06:41 UTC · Resolved: 2026-08-25 08:16 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: Agent API
- [Vendor status page: https://stspg.io/015jzg4jmxsd](https://stspg.io/015jzg4jmxsd)
- [Company: Buildkite](https://rewindex.com/company/buildkite.md)

## Timeline of updates

- **monitoring** 2026-08-25 06:41 UTC: At 06:04 UTC we deployed a defective request routing change to \`agent-edge.buildkite.com\`, which caused some customers' agents to abruptly disconnect. At 06:09 UTC we noticed the problem, and immediately reverted the change. We began to observe recovery at 06:10 UTC, and are continuing to monitor.
- **monitoring** 2026-08-25 07:42 UTC: Agent connectivity is recovered, but some agents are not reconnecting automatically after the earlier forced disconnects. We recommend restarting agent service to make agents reconnect.
- **resolved** 2026-08-25 08:16 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/buildkite/incidents/l48g42jpv2sm · Markdown: https://rewindex.com/company/buildkite/incidents/l48g42jpv2sm.md · JSON: https://rewindex.com/api/v1/companies/buildkite/incidents/l48g42jpv2sm · Generated 2026-10-18T12:22:40.780Z