# Buildkite: Delivery issues with email notifications

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-01 15:32 UTC · Resolved: 2026-09-01 16:52 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: Email Notifications, Notifications - Email Notifications
- [Vendor status page: https://stspg.io/3wm6j0rl4b1r](https://stspg.io/3wm6j0rl4b1r)
- [Company: Buildkite](https://rewindex.com/company/buildkite.md)

## Timeline of updates

- **identified** 2026-09-01 15:32 UTC: We are experiencing delivery issues with email notifications due to an issue with an upstream provider.
- **identified** 2026-09-01 16:19 UTC: Our on-call engineers are working on failing over to an alternative upstream email provider to restore outbound email notifications. No other Buildkite services have been impacted by this disruption.
- **monitoring** 2026-09-01 16:38 UTC: We are seeing successful email deliveries and are monitoring processing of our outbound email queue.
- **resolved** 2026-09-01 16:52 UTC: Our outbound email queue has finished processing all previously failed deliveries. Email notifications are processing successfully.


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Canonical: https://rewindex.com/company/buildkite/incidents/9hd5d7qxhtq4 · Markdown: https://rewindex.com/company/buildkite/incidents/9hd5d7qxhtq4.md · JSON: https://rewindex.com/api/v1/companies/buildkite/incidents/9hd5d7qxhtq4 · Generated 2026-10-18T12:23:16.426Z