# Buildkite: Elevated API latency (single customer)

> Buildkite status incident “Elevated API latency (single customer)” on 2026-10-21: impact major (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/buildkite/incidents/6rf7l504q7nh
Last updated: 2026-10-21T18:00:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-21 18:00 UTC · Resolved: 2026-10-21 18:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://www.buildkitestatus.com/incidents/6rf7l504q7nh](https://www.buildkitestatus.com/incidents/6rf7l504q7nh)
- [Company: Buildkite](https://rewindex.com/company/buildkite.md)

## Timeline of updates

- **resolved** 2026-10-21 18:00 UTC: We received a report that API requests were taking abnormally long to process. Investigation revealed this to be isolated to a single customer shard, with impact between 2026-10-22 01:50 - 08:30 UTC.

## Rewindex changes for this incident

- 2026-10-21 18:00 UTC: [Major incident: Elevated API latency (single customer)](https://rewindex.com/change/idd90ff640d652f.md)

## Cite this

Status incident (vendor impact label: major) posted by Buildkite, started 2026-10-21 18:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/buildkite/incidents/6rf7l504q7nh
- Citation: Buildkite, “Elevated API latency (single customer)” (2026-10-21 18:00 UTC). Archived by Rewindex: https://rewindex.com/company/buildkite/incidents/6rf7l504q7nh (CC BY 4.0).
- Markdown link: `[Buildkite: Elevated API latency (single customer) (2026-10-21)](https://rewindex.com/company/buildkite/incidents/6rf7l504q7nh)`


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Canonical: https://rewindex.com/company/buildkite/incidents/6rf7l504q7nh · Markdown: https://rewindex.com/company/buildkite/incidents/6rf7l504q7nh.md · JSON: https://rewindex.com/api/v1/companies/buildkite/incidents/6rf7l504q7nh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T05:03:09.648Z