# Bugsnag: AWS outage impacting SmartBear ID logins and email notifications

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 10:11 UTC · Resolved: 2025-10-20 10:59 UTC · Duration: 48 min
- Updates: 2 · Affected components: BugSnag Dashboard
- [Vendor status page: https://stspg.io/7kwq1s65rzg9](https://stspg.io/7kwq1s65rzg9)
- [Company: Bugsnag](https://rewindex.com/company/bugsnag.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 20, 2025: 141 vendors, 181 incidents](https://rewindex.com/events/2025-10-20-aws-us-east-1)
- This incident blames AWS as the cause. (hop 1, posted +3 h vs AWS’s own post)
- Evidence: “…AWS outage impacting SmartBear ID logins and email notifications This incident has been resolved. An AWS outage occurred, preventing SmartBear ID logins to the BugSnag dashboard and notification email…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["Bugsnag (this incident)<br/>posted +3 h"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **monitoring** 2025-10-20 10:11 UTC: An AWS outage occurred, preventing SmartBear ID logins to the BugSnag dashboard and notification emails from being sent. We are monitoring the situation, but we expect that logins and email notifications will now continue to work as normal. All other functionality remained operational throughout the incident. The AWS incident can be tracked here: https://health.aws.amazon.com/health/status\#multipleservices-us-east-1\_1760954629
- **resolved** 2025-10-20 10:59 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/bugsnag/incidents/y1bkymhlw5vx · Markdown: https://rewindex.com/company/bugsnag/incidents/y1bkymhlw5vx.md · JSON: https://rewindex.com/api/v1/companies/bugsnag/incidents/y1bkymhlw5vx · Generated 2026-10-20T00:14:47.541Z