# Bugsnag: Issues with the Traces and Spans API

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-01 14:34 UTC · Resolved: 2026-10-03 13:07 UTC · Duration: 47 h
- Updates: 4 · Affected components: BugSnag OTLP Trace Reporting API
- [Vendor status page: https://stspg.io/qd1dzj61myt0](https://stspg.io/qd1dzj61myt0)
- [Company: Bugsnag](https://rewindex.com/company/bugsnag.md)

## Timeline of updates

- **investigating** 2026-10-01 14:34 UTC: We are experiencing issues with the Traces and Spans API and are investigating the matter. There may be data loss in your performance metrics during this period, although BugSnag's Performance SDKs will retry sending trace and span data.
- **investigating** 2026-10-01 20:18 UTC: We've deployed a workaround and the service has stabilized. We'll continue to monitor system performance as the investigation continues.
- **monitoring** 2026-10-02 18:38 UTC: A permanent fix has been implemented and services have returned to typical operation. The team will continue monitoring to ensure consistent system performance.
- **resolved** 2026-10-03 13:07 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/bugsnag/incidents/tf7v3rqs5f6n · Markdown: https://rewindex.com/company/bugsnag/incidents/tf7v3rqs5f6n.md · JSON: https://rewindex.com/api/v1/companies/bugsnag/incidents/tf7v3rqs5f6n · Generated 2026-10-19T23:36:04.118Z