# Bugsnag: Email outage

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-01-24 09:37 UTC · Resolved: 2024-01-24 10:23 UTC · Duration: 46 min
- Updates: 2
- [Vendor status page: https://stspg.io/6jp1ddp22ll8](https://stspg.io/6jp1ddp22ll8)
- [Company: Bugsnag](https://rewindex.com/company/bugsnag.md)

## Timeline of updates

- **investigating** 2024-01-24 09:37 UTC: We have been experiencing an outage to our emails since 01:56 AM UTC resulting in emails not being sent and are investigating the cause.
- **resolved** 2024-01-24 10:23 UTC: This incident has been resolved. Unfortunately all emails that would have been delivered during this outage have been lost - please accept our apologies for any inconvenience caused by this. BugSnag uses a third-party supplier to deliver emails. That supplier had temporarily suspended our account and they have acknowledged that this was due to a false positive with their internal tooling. Please rest assured that we are taking steps to ensure this does not happen again in the future.


---
Canonical: https://rewindex.com/company/bugsnag/incidents/55w6h6g2xtkc · Markdown: https://rewindex.com/company/bugsnag/incidents/55w6h6g2xtkc.md · JSON: https://rewindex.com/api/v1/companies/bugsnag/incidents/55w6h6g2xtkc · Generated 2026-10-20T00:05:47.704Z