# Buffer: Issue Connecting and Refreshing Threads

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-23 10:52 UTC · Resolved: 2026-09-23 14:54 UTC · Duration: 4.0 h
- Updates: 4 · Affected components: Threads, Channel connections
- [Vendor status page: https://status.buffer.com/incidents/01M36YB4VMBSV1Q12R25PJ8N5Y](https://status.buffer.com/incidents/01M36YB4VMBSV1Q12R25PJ8N5Y)
- [Company: Buffer](https://rewindex.com/company/buffer.md)

## Summary

Buffer reported a major incident preventing Threads connections and refreshes, starting 2026-09-23 10:52 UTC and resolved at 2026-09-23 14:54 UTC, lasting 4 h 1 min. Buffer linked the issue to Threads authentication and said the Threads team deployed a fix, restoring normal channel connections. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-23 10:52 UTC: We’re currently seeing issues connecting Threads to Buffer, and are investigating the cause. Refreshing also doesn't work as expected right now. We’re sorry for the inconvenience and will continue to share updates here as we have them.
- **identified** 2026-09-23 11:40 UTC: The issue appears to be related to Threads authentication and is also affecting other services. We’re monitoring the situation and working to restore normal connections as soon as possible. We’re sorry for the inconvenience and appreciate your patience.
- **monitoring** 2026-09-23 14:16 UTC: The Threads team has deployed a fix on their side, meaning that the issues affecting channel connections between Buffer and Threads has been resolved. We’re monitoring the situation to ensure things continue to run smoothly.
- **resolved** 2026-09-23 14:54 UTC: Channel connection issues with Threads have been fully resolved and performance is working as expected. Please reach out if you continue to see issues. We apologise for the interruption today.

## Rewindex changes for this incident

- 2026-09-23 10:52 UTC: [Major incident: Issue Connecting and Refreshing Threads](https://rewindex.com/change/i944dee186ca380.md)


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Canonical: https://rewindex.com/company/buffer/incidents/01M36YB4VMBSV1Q12R25PJ8N5Y · Markdown: https://rewindex.com/company/buffer/incidents/01M36YB4VMBSV1Q12R25PJ8N5Y.md · JSON: https://rewindex.com/api/v1/companies/buffer/incidents/01M36YB4VMBSV1Q12R25PJ8N5Y · Generated 2026-10-18T12:22:30.413Z