# Brex: Cloudflare Outage

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-18 16:17 UTC · Resolved: 2025-11-18 17:53 UTC · Duration: 1.6 h
- Updates: 2 · Affected components: Dashboard, Home Page, Mobile
- [Vendor status page: https://stspg.io/80lhkwxs9lpq](https://stspg.io/80lhkwxs9lpq)
- [Company: Brex](https://rewindex.com/company/brex.md)

## Part of an outage event

- [Cloudflare outage, Nov 18, 2025: 77 vendors, 81 incidents](https://rewindex.com/events/2025-11-18-cloudflare)
- This incident blames Cloudflare as the cause. (hop 1, posted +4 h 48 min vs the first vendor naming Cloudflare)
- Evidence: “…Cloudflare Outage We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This has now been resolved. Chat sup…”

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed Cloudflare<br/>Stytch, Zed, NordLayer +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>19 vendors, 19 blamed Cloudflare<br/>GitLab, Gorgias, Cursor +16"]:::blames
  root --> h4
  later["Later<br/>7 vendors, 7 blamed Cloudflare<br/>RudderStack, Brex, Maven Central +4"]:::blames
  root --> later
  me["Brex (this incident)<br/>posted +4 h 48 min"]:::me
  later --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **monitoring** 2025-11-18 16:17 UTC: Chat support may not be accessible for some users, but phone support is available. This was caused by an ongoing Cloudflare outage, and our team is monitoring as service is being restored.
- **resolved** 2025-11-18 17:53 UTC: We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This has now been resolved.


---
Canonical: https://rewindex.com/company/brex/incidents/w4hnktmtyjlz · Markdown: https://rewindex.com/company/brex/incidents/w4hnktmtyjlz.md · JSON: https://rewindex.com/api/v1/companies/brex/incidents/w4hnktmtyjlz · Generated 2026-10-20T00:06:39.346Z