# Brex: Some customers are currently experiencing issues when trying to submit repayments.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-09-16 17:03 UTC · Resolved: 2025-09-16 23:20 UTC · Duration: 6.3 h
- Updates: 4 · Affected components: Spend Management
- [Vendor status page: https://stspg.io/cpgynzjf991y](https://stspg.io/cpgynzjf991y)
- [Company: Brex](https://rewindex.com/company/brex.md)

## Summary

Some Brex customers could not submit repayments in Spend Management during a critical incident from 2025-09-16 17:03 UTC to 2025-09-16 23:20 UTC, lasting 6 h 17 min. Brex reported a fix in place at 21:24 UTC and subsequently resolved the issue; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-16 17:03 UTC: We are currently investigating this issue.
- **identified** 2025-09-16 17:51 UTC: We have identified the issue and are working on a fix.
- **monitoring** 2025-09-16 21:24 UTC: We have identified the issue and have a fix in place.
- **resolved** 2025-09-16 23:20 UTC: We have resolved the issue.

## Rewindex changes for this incident

- 2025-09-16 17:03 UTC: [Critical incident: Some customers are currently experiencing issues when trying to submit repayments.](https://rewindex.com/change/i7965455e4be646.md)


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Canonical: https://rewindex.com/company/brex/incidents/v2zvhgzhqdf5 · Markdown: https://rewindex.com/company/brex/incidents/v2zvhgzhqdf5.md · JSON: https://rewindex.com/api/v1/companies/brex/incidents/v2zvhgzhqdf5 · Generated 2026-10-18T09:41:00.492Z